Gorsuch

Samantha Kaplan _{on Google}

Mar 25th, 2024

Weirdly terrible service for the price. Ive been to most of the Gorsuch stores and my thoughts are that Attendants are generally rude and not helpful

Tara Frank _{on Google}

Feb 12th, 2024

Incredibly disappointed with Gorsuchs customer service. I spoke to four different representatives regarding the same manner, and three were incredibly rude (particularly Joyce, who is apparently a manager). Two out of three items in my shipment were missing which amounted to $479 in value. I was told they checked the weight of the package so they were sure that they were sent and could do nothing for me because I didnt have a picture of the cardboard box. I replaced the items on my own pending their investigation (which was never done). A discount was not even offered despite the fact that I have spent thousands of dollars in their store in the past. Gorsuch definitely does not follow the policy that the customer is always right. I was honestly appalled that not only were they not apologetic, they seem to blame me for the missing items. Incredibly disappointing from a high-end boutique where I have been a very loyal customer previously. Photo of box containing nothing but boots and catalog. Missing 2 items plus receipt.

Allie Fleder _{on Google}

Feb 11th, 2024

I could spend all day in this store.

Aida B. _{on Google}

Feb 8th, 2024

This review is not rated for the amazing collection this store has despite the fact that some of the items are extremely overpriced and the quality is no better from other stores in this class. I am rating a service I was given during my visit to this store. The associate, not the one that was actually helping me, but one that was supervising her, was very condescending, rude, and disrespectful. Since there was no price tag on the item I planned to purchase, during the checkout, I was surprised how much that item costs. I politely told the associate that the price is more than I expected and will not purchase that item. Once her supervisor heard that, she made a rude remark while I was leaving. I don't like to confront people, but I do know that I will not shop at this store again. On the way back, I stumbled upon the new Swiss store and spent $3000. At that store, I found exactly what I needed, and the service was fenomenal. I don't mind spending money for something I believe is worth the price, but being patronized by your employee just because I opted out from buying due to the price is disrespectful.

Karl Kamdem _{on Google}

Dec 25th, 2023

Andrew at the ski shop was arrogant and extremely patronizing. I cannot help but wonder if his tone would have been different had I been their typical customer demographic.