McDonald's

Jordan Manges _{on Google}

Apr 10th, 2024

The McDonald's location is decent, very clean, and suitable for kids to play, but their food service is lacking. I wasn't impressed with their service; for instance, when I requested ice cream, they initially claimed the machine wasn't working, but then offered to substitute it with apple pie or cookies.

Gabby Villanueva _{on Google}

Apr 10th, 2024

Ordered a sausage egg McMuffin, but the one delivered is ham instead, with the wrapper saying sausage.

Joshua Bautista _{on Google}

Apr 3rd, 2024

I recently visited McDonald's on Thursday 4/4/24 night around 10:30pm and was extremely disappointed with the service provided by the night shift manager. The manager's attitude was completely unacceptable. When I politely asked about an order mistake, the manager was dismissive and extremely rude. Instead of trying to solve things professionally he was extremely disrespectful. I had asked why there wasnt any cheese on my CHEESEburger and he said I had ordered a hamburger so then I apologized and asked for sauce. He then took me to the register, charges me 1.50 for 3 sauces. And makes me wait 10 minutes to receive my sauce. He said, I put in your order for your sauce, you must wait until we get to your order when the sauce was literally in front of him.
I then asked him if he could just give it to me since its literally right there, in front of him. He then raises his voice and yells at me to wait. I then kindly ask a worker if she could just give me my sauce. She then apologizes for the inconvenience and reaches for the sauce until the manager walks up to her and grabs her arm forcefully and says no let him wait then she apologizes to me in Spanish saying Im sorry I dont know why hes being so disrespectful, I dont want to get in trouble just wait until he leaves and Ill give you your sauce
I then got really mad but decided to stay calm and I kindly ask him for his name. I literally said, whats your name, Im leaving a review on how you treated me and my friends tonight and he did not provide me with his name and just says have a good day I repeated myself twice. And he did not respond back. I had paid 40 dollars hoping to have a good meal after hanging out with my friends. And this manager completely ruined the vibe.
I expect better treatment from McDonald's staff, especially from those in managerial positions. How is it possible for a person like this to be a manager. I hope this feedback serves as a reminder to the management team to prioritize customer satisfaction and train their staff accordingly.