Bill's Towing & Auto Repair

Fleet Manager _{on Google}

Apr 9th, 2024

Very good and professional service with great pricing. Thank you once again!!

Daven Howard _{on Google}

Apr 9th, 2024

TL:DR - Bill's held my car hostage, damaged it while it was in their possession, then was unresponsive to attempts to contact re: damages.
This summer I was in a car/deer accident. Bill's was dispatched by my insurance to tow my car. Instead of taking it to the repair lot as instructed, they took it back to their lot. After a couple of days of not taking the car to the shop, they stated that my insurance needed to contact them to authorize release. We found out it was because they wanted $1400 for the tow. Insurance took steps to get that in motion, but Bill's still would not release the car and insisted they had to deliver it, which delayed the process further. Finally they got my car to the repair shop.
Once I got my car back after repairs were completed, I discovered that there was other damage (rear bumper and quarter panel, and center console). Had clear evidence that the damage was not present when the car was loaded onto the truck but was present when it arrived at the repair shop. Bill's was unresponsive to myself, the repair shop, my insurance agent, and the contracting company between insurance and Bill's. Eventually we were able to get payment from the contracting company who advised they would continue to follow up with Bill's. Don't know what ever came of that.
(I am posting this to both Bill's locations - I believe towing was dispatched from Middleton but intake and followup was handled through Lodi location.)
Edit to add, in response to owner's reply: This simply is not true. When the incident happened and I called my insurance company, we established that the car would be taken to the selected repair shop. The insurance company and repair shop were as surprised as I was when they learned that the car was taken to your facility, as that was not the agreed plan.
But even if we put that part aside, that does not address the damage done to my car while it was in your hands, and that you would not respond to myself, the repair shop, my insurance, nor your own contracting and insuring company. We all attempted to call and contact you about this problem, but you did not follow through.
I would love it if you would investigate this service call and its followup. If you can provide me an email address I would be happy to reach out, but I have no need or desire to chase you on the phone.

Char Napurski _{on Google}

Apr 8th, 2024

Everyone I interacted with was fantastic! From the lady on the phone (who was incredibly kind and patient) to the young man who came to our aid and quickly resolved our issue. It was the type of service you hope for after a long day of car issues.

Hayden _{on Google}

Mar 31st, 2024

Came 1 hour quicker then expected super professional highly recommend

Ryan Johnson _{on Google}

Mar 30th, 2024

By far the best towing service I've ever had. Super fast ,super knowledgeable, definitely the best.