Snap-on Incorporated

Emmanuel Mau _{on Google}

Dec 27th, 2023

On a Toolbox worth over $8000 new, Snap-On will not honor the Lifetime Warranty they advertise when selling their goods, although their product shows a defect not due to product use.
They immediately accuse the buyer of "Mistreating the product" or said the product shows "Damage" without requesting any evidence or physical inspection.
Took over two months to get a resolution, which was "we'll send you a $500 gift card as a courtesy", offered as if this is such a generous offer I should bow and thank them.
Snap-On sell products for a hefty price, advertising lifetime warranty and backs up when said warranty needs to be applied. Simply shameful. Will never buy Snap-On again. Buyer beware.

Sherwin Paul _{on Google}

Oct 21st, 2023

Customer Service sucks!!! bunch of liars and incompetents....

John Powell _{on Google}

Aug 31st, 2023

I started in the automotive business in 1962. The Snap On truck came around regularly. We considered them the best except the ratchets were too coarse on click spacing. Today they have better ratchets. But some other tools are foreign imports. Kinda sad.
From a business perspective you cant trust this company. They try to sell their tool boxes which are overpriced and try to sell you by offering a big discount with a trade in for your old box. But the contract is lengthy and misleading. You would end up paying $2000 in interest on $5000 box which is supposedly discounted. I had a relative that got burned on this deal. The salesman should explain the details but wants to make the sale.
Shameful for an old time company that should be trustworthy!!

Michael Jackson _{on Google}

Aug 29th, 2023

Horrible place. This place will ship tools that are broken and defective, Just so the big wigs can get their bonuses every quarter. The most horrible wet sticky work conditions with big fans blowing around dust. Narcissistic management. Management steals. I overheard a Supervisor say he wanted to turn the whole place into a sweat shop. They let other employees abuse other employees really bad. It's not who you know it's who you blow. Is horrible disgusting place to work supervisor Adam is a piece of trash liar thief. I know people who know adam warner Who can verify he stole a truck Took it to pennsylvania.

Mark Boisvert _{on Google}

Jun 30th, 2023

They sold be a dual AC machine for almost $18,000! They stated it was fully auto and completely separate. It is NOT! I have spent over $250,000.00 with SnapOn and they even took the machine back with a signed letter. They then brought it back and refuse the return! Criminal!!!