T-Mobile Authorized Retailer

Tnya Kober _{on Google}

Apr 3rd, 2024

Krystal H. was a godsend! She triple checked my order AND made sure I was getting the very best deal for my phone upgrade and new smart watch. I say that is above and beyond.

M W _{on Google}

Mar 19th, 2024

Six people in line ahead of me and they said they were waiting 45 minutes already. All I needed to do was to pick up a new phone and I had to leave. Add more employees. The store is store is always busy with long lines. Not your employees fault but it must be stressful for them.

Mark Haslup _{on Google}

Mar 10th, 2024

Employees were good! Helpful!

Joe Hemenway _{on Google}

Mar 6th, 2024

Same story every time I go in these stores.. upselling and no real concern for the customer.. I was quoted a price for a plan in the store .. after waiting 30 minutes just to talk to someone.. didnt like the price so I left and called T-mobiles custom 800 number and got same plan for $30 less per month.. went back in the store and the arrogance was so thick from the big guy.. I left and will never go back

Alyssa Moulton _{on Google}

Mar 3rd, 2024

We didnt have the most ideal experience 10 months ago. But we thought wed give them another try. And all we can say was how blown away we were by the lady helping us last night! I cant remember her name but she was there around 6 last night. She was helping one family then came over to us after us waiting a little bit still helping the other family and started multi tasking and helping us and them. I guess she was completely revamping their account while getting two phones, while helping us pay off a few things on our bill and adding a line! Plus while she was doing that she was so amazing with my special needs son! She let him go behind underneath the back counter to try to help get him through the last little bit of being there while having his tablet plugged in to keep him entertained! She even gave him a piece of paper and pen and let him stand by the counter to draw! And while she was finishing us while possibly looking into a upgrade for my phone she was greeting people and she had us and the other family out the door within 5 minutes of each other while the other guy that was there before us was still there after we left working on his stuff. Not once did she get flustered with trying to do 2 families and everything else plus dealing with a crazy 4 year running around and still being very courteous, having a smile on her face, and keeping an upbeat personality! I know if that was me doing everything she was doing with having so many more coming in Id get flustered and get overwhelmed and if she was overwhelmed youd never know it! Great customer service!!!!! You definitely need to keep her this will be our go to place as long as shes the one helping us!