Spectrum

Sarah Shonts _{on Google}

Jun 19th, 2023

We were pleasantly surprised with outstanding customer service! Andy and Cheryl were welcoming, patient, and friendly. They both demonstrated competency and efficiency. Cheryl experienced a system glitch while helping us transfer our cellular service from AT&T to Spectrum. She remained calm and kept us informed as she pursued two paths to resolution. As we waited, the queue of folks needing help increased. She remained calm and upbeat as she thanked them for patience and informed them addition service reps would be joining them soon. It was refreshing to see.

Logan Blackwell _{on Google}

May 13th, 2023

I am now about to go to the store to have them replace my router for the 5th time since I started service 4 years ago. When you call, they tell you to unplug and plug back in (because I didn't try that twice before calling or anything) and when that doesn't work, they shrug and tell you they need to send someone out, which means you'll be without the expensive internet for a week, or more. Service is spotty at best on a good day. Bill continues to go up despite outages and lack of proper access.

Mr. Ken's Tool Shop _{on Google}

Apr 27th, 2023

Horrible tech support if you have a problem. Absolutely no iPhone support what a joke.

Gears _{on Google}

Apr 6th, 2023

They charge $90 a month for Wi-Fi. How ridiculous is that

Carolyn Prochnow _{on Google}

Mar 18th, 2023

customer service at this location sucks. I stopped in to get a SIM Card and I was informed that they were out of stock. When I called customer service activation, they informed me that no way did the store run out of SIM Cards. I would not recommend this store for any of your customer service needs, other than to drop off equipment.