Bank Mutual

Shelley Brennan _{on Google}

Jan 11th, 2024

I have a joint mortgage with my husband and they won't let me access my tax documents online even though WI is a community property state. It doesn't matter that I was the original customer 35 years ago, my paycheck is the direct deposit, and they have no problem accepting my house payment each month, etc. We also have an excellent credit rating and wanted to refinance our home equity (we owe half of what our house is worth) and we received a denial. We're starting to move accounts to a bank that appreciates us.

Nosilla 1 _{on Google}

May 2nd, 2022

I have been banking with Associated since 1997. I had a weird month with extra expenses I was not expecting. I had a few transfers from my savings to my checking to cover the extra expenses. I then received a notice that if I make any more transfers they would be at 6.00 each! So you want to charge me to move MY money from one account to another? I called and spoke to a personal banker that assured me I was told this when I opened my account. I can assure you I wasnt, and would like the bank to prove I was, as this was not a policy over 20 years ago. She was on the brink of being rude. I am now shopping for a new bank that will be happy to have me as a customer, as associated is not. I also was called in to the bank a few years ago to sign up for a no- fee checking account due to my tenure and keeping a consistent balance with them. So much for no fee checking. My children also have checking accounts with them. The accounts will never gain one penny of interest since they are child accounts, no matter the amount of funds that are in them. Awful bank with awful service! But, I bet the moment I go in to close my accounts, they will sing a different tune to get me to stay. Which I wont.