Suddenlink

( 103 Reviews)
Suddenlink
1003 Charleston Town Center
Charleston, WV 25389

Chamber Rating

1.7 (103 reviews)
12
6
2
5
78

About

Suddenlink Store Location in CharlestonFor excellent in-person customer service, visit a nearby retail store. Suddenlink store services near you include bill pay, equipment pick-up and exchanges.While youre there, shop the latest smart phones and smart phone accessories and learn more about our Altice Mobile service.Suddenlink Internet Services in CharlestonSuddenlink connects you with reliable, high-speed internet. Choose your package - Suddenlink 1 Gig, Suddenlink 400 or Suddenlink 100 - and explore options to bundle and save with TV and phone.Suddenlink has over 2 million WiFi Hotspots; forget fast, free internet access. Watch hundreds of your favorite shows at home and on the go. New customer? Shop packages online to get free installation.Altice Mobile Service in CharlestonDont get tied down by your mobile plan. Take control with flexible data options from Altice Mobile. Pick your data, switch any time* - pay only for what you need No change fee, no risk and no commitments Nationwide network 5G access** included, at no additional cost No multi-line commitment, so you start saving with your first line Exclusive savings for Suddenlink customersGet unlimited calling; over 20 calling features included and free 411. No multi-line commitment so you pay only for what you need. Suddenlink Store Services in CharlestonOur Suddenlink Store located in Charleston, WV provides Suddenlink customers with services that include bill pay and equipment pick-up. Stop by during our regular business hours, or visit us online for Suddenlink Customer Support and to order Suddenlink TV, phone & internet for your home or business in WV. Suddenlink Small Business Services in CharlestonFor our Small Business customers, Suddenlink Business offers you a no-risk, 30-day money back guarantee and never any annual contracts. Plus, with Suddenlink Business you can always count on 24/7, live local support. Visit www.Suddenlink.com/business for more information.Disclaimer:*Monthly per line charge for domestic talk, text and data. Autopay required. Up to maximum of five lines. New Altice Mobile lines only, cannot be applied to existing lines of service. Other monthly charges apply per line and may include $20 activation fee, roaming charges, taxes, govt fees and other Altice Mobile fees and surcharges (including USF fee). Pricing, offer and terms subject to change at any time. Offer only for Optimum (OPT)/Suddenlink (SDL) customers. Must maintain both Altice Mobile and OPT/SDL accounts in good standing. Data options may be switched at any time during bill cycle. Downgrade limited to 1x per bill cycle & effective w/following bill cycle. Upgrades effective immediately. International talk/text from U.S. and talk/text/data while traveling abroad not included. Quality of Service (QoS): After reaching 1 GB or 3 GB data cap, or after reaching 20GB of Unlimited data use on a line in monthly bill cycle, data reduced to 2G speeds for remainder of bill cycle. Additional data purchases available once 1 GB/3GB data cap reached. Subject to this QoS policy, tethering at 600 Kbps & video streaming at SD quality (about 480p). Domestic off-net (roaming), at 2G speeds. See our Broadband Disclosure for additional performance and network management details. Other Restrictions: Credit approval may be required. Offer subject to discontinuance at any time, not available everywhere or for all phones/networks, and may not be combined with any other Altice Mobile offers. Other terms and conditions apply; see alticemobile.com/plan for plan details. All rights reserved. 2020 CSC Holdings, LLC.**5G capable device required; 5G coverage not available in some areas. See alticemobile.com/network/5g for coverage details.

Contact Info

QUESTIONS & ANSWERS

Where is Suddenlink located?

Suddenlink is located at 1003 Charleston Town Center, Charleston, WV 25389


How big is Suddenlink?

Suddenlink employs approximately 20+ people.


How is Suddenlink rated?

Suddenlink has a 1.7 Star Rating from 103 reviewers.


Suddenlink Reviews

Overall Rating

Overall Rating
( 103 Reviews)
12
6
2
5
78
Write A Review
Brittany Wiseman
2 Reviews
Sep 9th, 2020

If it was possible to give this company a -10 stars I would give them the worst rating ever. I have never dealt with worse customer service in all my life. Steer clear at all cost!


Chris Griffith
1 Reviews
Sep 3rd, 2020

Been 2 weeks my internet has been out my problem was slow speed was paying for 400mbps never came close to that techs came messed everything up cables hanging out of walls cant close my closet door called multiple times with no help sit on hold for 45 mins to talk to supervisor when he finally answered he hung up on me and they raised my bill 90 dollars a month in all this mess ...I'm done with suddenlink going satelite I guess


JUDITH JONES
2 Reviews
Sep 2nd, 2020

Worst customer support ever!!! Have contacted them three times since Jan 22. Each time, the rep has said the info I was given was incorrect or there is no record of you having called or there is no promotion department or ... and the list does on. In addition, if I ask a question “not on script“, the rep generally does not know how to answer the question. How can so many incompetent people be employed by a cable company with such poor service? Hmmm, did I just answer my own question ...


Tanya White-Woods
Reviews
Aug 31st, 2020


Debra Cook
2 Reviews
Aug 16th, 2020

I'm a new customer and after setup and person left I realized the remote was defective. Long story short and after many calls I'm told that another service call to my home to replace defective remote would cost me $60. service call or force me to purchase $6.99 monthly service agreement. Or they said I can buy one on Amazon or return it to my my nearest Suddenlink location (they're all closed at this time) I asked to speak to supervisor 3 times and they said someone would call..... nothing! WORSE CUSTOMER SERVICE EVER! Better business bureau will be called.


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Overall Rating

Overall Rating
( 103 Reviews)
12
6
2
5
78
Write a Review
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