Paradise Restored Landscaping & Exterior Design

Robin Conner _{on Google}

Nov 5th, 2021

We spent 6000.00 for a design package, after we gave them a 30,000 budget they gave us a bid over four times the amount that did not cover the ditching, landscaping, electrical, plumbing . No 3D walk around. We called and addressed this concerned. They did not even ask or give us any other options or suggestions that we could do. They didn’t even try or offer to work within our budget. No follow up calls from them. False advertising as far as I am concerned. Unless you have a huge budget I would not recommend using this company. We were able to find alternative affordable options that were within our budget and our friends and neighbors love the makeover. We have a backyard Oasis.

barry krejdovski _{on Google}

Oct 14th, 2021

Great design ideas

richard mcaffee _{on Google}

Jul 18th, 2021

Do yourself a favor and find another person to do your yard.
Good: They will call you back (usually). Their overall design looked good on paper.
Bad: Their execution of the design was horrible.
I have too many examples to list. We asked for a wood burning outdoor fireplace. They designed a gas burning one. When we reminded them that we wanted wood, they made no changes except to not install the gas line. Now we have a big fireplace that fills the area with smoke because it doesn’t draw properly. When we told them about the problem, they said it was our fault (as if we designed it) and they couldn’t fix it. The real problem is that they have no business designing or building a wood fireplace because they have no expertise (nonetheless, they have no shame building and selling a non-functional one).
To go along with our non-functional fireplace, they built into the structure three wood storage compartments. Consistent with the rest of their work, all three wood storage areas get soaking wet with any rain. Who would build wood storage that has no waterproofing in the Pacific Northwest? Paradise Restored. When we complained, they again had no solution and again blamed us for not explicitly saying we wanted them waterproof.
They also built a water feature with stream and underground tank. Again, nearly non-functional. It needs to be refilled at least weekly. They said that it’s all normal evaporation and that we were wrong to expect not to be filling it. We’ve had a water feature expert come and it’s not normal at all. Bottom line: Paradise Restored has no business installing water features either - they have no expertise but they are willing to fake it and charge for it.
We asked for native plants (and even told them a nursery to source them from). Less than 10% of their planting design incorporated native plants. At this point, we had seen enough of the rest of their work, to not trust them with plants. We found someone else to do our plants.
When it came time to make a final checklist, they made a long list but only came back to do one or two things. When we’d follow up, they would come and make another list. Subsequently they would partially address one or two things and then disappear again. By this point, they had nearly all of the project money and no interest in really finishing anything to our satisfaction.
Do yourself a favor by finding someone else (with real expertise) to do your project. It will not cost any more up front (Paradise Restored is expensive) and it will save you a lot of headaches and money in the long run.

Evil Ent _{on Google}

Jun 25th, 2021

Rude customer service.

Scott Hollinger _{on Google}

May 23rd, 2021

I can’t say enough good things about our recent experience with Paradise Restored. We undertook a very challenging complete pool renovation along with replacement of all the hardscaping and planting beds surrounding the pool. The project was a logistical nightmare considering we had to get all the materials in and out of the pool area which sits behind the house and 40 steps up from the street.
We first met with the owner who was very attentive to our ideas for renovating the entire area. We next met with the company’s designer who came up with the drawing for the renovation, multiple pictures of what the finished project would look like, and suggestions for materials and amenities. This was a smooth back and forth process. You pay up front for the design, drawings, and graphics but get rebated 50% if you decide to follow through with the project. It is well worth it.
The next step was to meet with the project manager and talk about the sequencing of the project and come up with a schedule. The company uses a builder app which allows you to see an updated schedule every week along with pictures of the site’s progress. There is also an email function. The back and forth communication between us and the project manager was excellent throughout the entire project. We also ran into several unknowns such as a rusted out gas line and two 25 foot deep dry wells under the existing concrete that no one knew existed. These situations required some quick problem solving which this company proved very good at. Also the transportation of materials in and out of the job site required some creative solutions which the company proved very adept at.
The work crew were hardworking, concise, and very congenial. This project posed some real challenges for them which they handled with no complaints. The finished project exceeded our expectations. Friends and neighbors who saw the old pool area can hardly believe the transformation. This company truly lives up to their name: Paradise Restored! Services: Installation, Roadworks