Frank Fu - State Farm Insurance Agent

I initiated an attempt to purchase State Farm insurance online. Unfortunately, I encountered an issue where I was unable to add an additional item to my policy. Despite my persistent efforts throughout the afternoon, the problem persisted. Frustrated and exhausted, I decided to seek assistance by calling the State Farm customer service hotline.To my dismay, my experience with the customer care agent was not only unhelpful but also distressing. I felt I was treated unfairly and experienced what I can only describe as discrimination during the conversation. Subsequently, I called the State Farm number again to formally report my complaint. To my astonishment, I was informed that State Farm does not accept complaints over the phone. This left me feeling desperate and helpless. In an attempt to find a resolution, I contacted Duy Bui's office, hoping that a licensed agent could provide the assistance I needed. However, the agent, Hxxxy, informed me that he was not familiar with the State Farm website and could not offer any guidance on how to add that item online. I then asked Hxxxy how to report a complaint. Despite making my question clear, Hxxxy repeatedly advised me not to mention his office. I made it quite clear I had a terrible experience by calling the state farm corporate and this is nothing to do with his office. He kept telling me not to mention his office. I was so surprised and clearly stated my question a few more times. Again, he showed no empathy and at the same time telling me his office will not handle any complaints. But over the whole conversation, I did not even ask his office to handle this. Just two simple questions! If he cannot even make any efforts to understand the needs of clients, why should I even trust him and let him help with my insurance? I find this lack of empathy and assistance deeply troubling. As a customer seeking insurance services, I expect professionalism, understanding, and a willingness to address concerns. Hxxxy's unwillingness to assist with simple inquiries raise questions about the level of client support provided by this office.
Jan 29th, 2024

Duy Bui and State Farm have been great over the years that I have been with them. My telephone calls have always been handled well and the company resolves claim issues quickly and reasonably.
Jan 5th, 2024

It turns out, that the Washington State Insurance commission SETS THE PRICE OF THE POLICY. The price of my auto liability, with 30+ years of excellent driving, went FROM $84 to $175 per month !!! With the lowest price Auto liability coverage. THE OTHER INSURANCE COMPANY'S CHARGE THE SAME. It turns out that the State or maybe it's the Federal government. Has AUTHORIZED Insurance company's to CHARGE EXORBITANT, RIDICULOUS PRICES for coverage. I was informed, the insurance industry/business is doing BADLY, because of the economy and adjustments have been made by the GOVERNMENT to prop UP The insurance industry.
Dec 16th, 2023

Easily the nicest experience I've had dealing with an insurance broker. Great customer service. Great experience each time I've called. Jenny and her other colleagues are always patient and polite. She offered thought-through policy options for auto and home owner insurance to meet my needs; not cut-rate policies guaranteed to leave you high and dry. Took the stress out.
Nov 16th, 2023

My simple advice to you: stay away from this this agent. Yes, this is one of the few agents who speak Chinese. Yes, he sounds friendly on the phone. But mark my words - He is not on your side. He is not here to help you. He is here to rip. you. off. Find someone else. If you're not comfortable with English, find someone to help you translate. Allow me to explain. First, the deductible is 1% of the coverage, which is much higher than other providers, which is generally a fixed amount of $1,000-$2,000. Typically, this is to decrease premiums for those who don't anticipate making many too many claims. However, the premium that Duy charges you is also much more than other providers... Why? I called an agent (Henry), and he tried to explain to me that having a higher deductible is a good thing, and something I should pay more for. Seeing that he works in insurance, I don't think he is so clueless to really believes something like that. It leads me to the only explanation is that he is maliciously preying on folks who don't really know how insurance works in order to rip them off for decades. Oh, and once you start probing too much, Henry's attitude makes a complete 180 and becomes rude and impatient. If you do business with Duy, you will regret it. You may not regret it today, or tomorrow. But you will live to regret it eventually. That's what happened to us. Curious that this place has only a handful of reviews, and the vast majority of the reviewers only have 1-3 reviews. Makes me question the authenticity of those reviews. Don't trust. Avoid. That's the way to go.
Dec 6th, 2023