Wedgwood Smiles

Every one is so nice at Wedgwood Smiles is so nice! I really value they care for customer service and make you feel comfortable!
Feb 8th, 2023

Kind people, just had to wait a little bit but they are very respectful and competent!
Feb 8th, 2023

I had my first appt with Wedgwood Smiles this week. I went in for a new patient check up, cleaning and X-rays. Had a great experience overall! Everyone was very polite and friendly, from the front desk receptionist to the dental assistant, and Dr. Lee. I felt like they were very thorough with everything they did. Dr. Lee explained everything to me in great detail. I'm so glad to have found them, as I needed a new dentist!
Oct 26th, 2022

DO NOT GO HERE - HORRIFIC BUSINESS PRACTICES Wedgwood Smiles is extremely anti-family care and anti-community. This community deserves better than you. I needed to start my dental plan back up and chose Wedgewood Smiles because they seemed like a sweet, local, community minded spot. Making my first appt wasnt difficult. They had plenty of availability. Something I now can only assume is because they lack business. My first few appts were normal. The place is small, the furniture is old, nothing modern about this place, but I chalked that up to the small-local-community aesthetic. The front desk people are nice, although a bit distracted and often times no one is at the desk. On my second visit, I walked in to no one around and a lights-off, dark lobby. It felt like I walked into a strangers house. The cleanings were fine. Conversation was typically bland. Nothing special. On my final appt I needed to cancel and reschedule due to a work conflict. Its EOY at my work and things are hectic. My appt was for Monday, I called over the weekend, left a detailed message and then called again on Monday to confirm they got my message since no one followed up. By the time I got a hold of someone, it was clear that they dont check their messages (I have receipts for all of my interactions). I was informed that I would have a cancellation fee b/c they require 24 hours notice. No mention of how much that fee would be. I said I did call over 24 hours ago and left a message. I did not know that since they are closed Friday-Sunday, those days dont count. Closed 3 days a week and an appt on Monday.doesnt leave me a lot of options. Despite that, I still did my best to do the right thing. Next thing I know I get the driest, most tone deaf text that I have a balance of 100$ for my cancellation! 100$! The highest cancellation fee Ive ever heard of. I talked to several people over the phone and then through text, I assume because they got tired of dealing with me and wanted to just text. But ultimately, the dentist is unwilling to waive the fee. Their cancellation policy and fee is not on their website, nor is it ever mentioned until its too late. Waiving the fee for a first time offense (an offense I did everything I could to avoid) is the bare minimum a practice could do when they claim to be so family and local community-oriented. I hope this review helps someone make an informed decision about where they get dental work. No medical process should be this disheartening. Do better Wedgwood Smiles. Again, this community deserves better than you. *To address their response* 1. The receptionist offered to ask the dentist if he'd waive the fee. I never knew that was an option, but did agree to her doing that. "demand" is not how I'd describe that, but that could be subjective. 2. The summary of my text(s) is, "These are bad business practices. I will leave a review, but I will go ahead and pay this". It's all in the texts. No need to lie. 3. I did cancel a previous appt cuz I had Covid. You are correct. I called and did not no-show, as my phone log can prove. 4. You are telling the truth about having clients sit in the dark. At least you were honest there. As you can tell, this is a very immature business owner. Go at your own risk.
Feb 3rd, 2023

DO NOT GO HERE - HORRIFIC BUSINESS PRACTICESWedgwood Smiles is extremely anti-family care and anti-community. This community deserves better than you.I needed to start my dental plan back up and chose Wedgewood Smiles because they seemed like a sweet, local, community-minded spot. Making my first appt wasn't difficult. They had plenty of availability. Something I now can only assume is because they lack business. My first few appts were normal. The place is small, the furniture is old, nothing modern about this place, but I chalked that up to the small-local-community aesthetic. The front desk people are nice, although a bit distracted and oftentimes no one is at the desk. On my second visit, I walked into no one around and a lights-off, dark lobby. It felt like I walked into a stranger's house. The cleanings were fine. The conversation was typically bland. Nothing special. On my final appt I needed to cancel and reschedule due to a work conflict. It's EOY at my work and things are hectic. My appt was for Monday, I called over the weekend, left a detailed message and then called again on Monday to confirm they got my message since no one followed up. By the time I got a hold of someone, it was clear that they don't check their messages (I have receipts for all of my interactions). I was informed that I would have a cancellation fee b/c they require 24 hours' notice. No mention of how much that fee would be. I said I did call over 24 hours ago and left a message. I did not know that since they are closed Friday-Sunday, those days don't count. Closed 3 days a week and an appt on Monday....doesn't leave me a lot of options. Despite that, I still did my best to do the right thing. Next thing I know I get the driest, most tone-deaf text that I have a balance of 100$ for my cancellation! 100$! The highest cancellation fee I've ever heard of. I talked to several people over the phone and then through text, I assume because they got tired of dealing with me and wanted to just text. But ultimately, the dentist is unwilling to waive the fee. Their cancellation policy and the fee is not on their website, nor is it ever mentioned until it's too late. Waiving the fee for a first-time offense (an offense I did everything I could to avoid) is the bare minimum a practice could do when they claim to be so family and local community-oriented. I hope this review helps someone make an informed decision about where they get dental work. No medical process should be this disheartening. Do better, Wedgwood Smiles. Again, this community deserves better than you.*To address their response on other reviews*1. The receptionist offered to ask the dentist if he'd waive the fee. I never knew that was an option but did agree to her doing that. "demand" is not how I'd describe that, but that could be subjective.2. The summary of my text(s) is, "These are bad business practices. I will leave a review, but I will go ahead and pay this". It's all in the texts. No need to lie.3. I did cancel a previous appt cuz I had Covid. You are correct. I called and did not no-show, as my phone log can prove.4. You are telling the truth about having clients sit in the dark. At least you were honest there.As you can tell, this is a very immature business owner. Go at your own risk.
Jan 28th, 2023