Zephyr Apartments

I did a self-tour of the community yesterday. Phuong was the property manager and she kept on boasting about how great her community was and that nothing good was available for us and that they couldn't even provide parking for their residents. She made it sound like everything was outside of our budget. To top it off, she decided to explain us step-by-step of the application process (this was our first visit, just to check out the building and we were already convinced to not rent there) and told us that **if we are from a different country the security deposit would be more than the basic $600** - a racist move right there looking at our faces. I told her I've been renting for the past 10 years to shut her up. Extremely rude behavior and honestly we didn't even like the apartments. They were dark, amenities were poor, and they don't have enough garage parking space. Even if you get a garage spot, your friends wouldn't have a parking spot on the streets when you visit since it is so busy outside.
Feb 4th, 2022

This place was a decent place to live until it came time to move out. Phuong, the building manager, started to evade my emails about getting our security deposit back. Then when she finally got in touch, she alerted us that she would be keeping almost our entire deposit despite the fact that there were no damages. She made us pay for the routine carpet cleaning and painting that Zephyr does in between each tenant. When it came time for her to send the small bit of our security deposit back, she said she could not guarantee the check was sent out and had no visibility into it. As you are considering living here, keep in mind that you will get nickel and dimed and need to fight for your basic rights as a tenant.
Aug 24th, 2021

Aurora & company do an excellent job of keeping the place responsive, clean, beautiful and fun. Great view, good neighbors and beautiful floor plans.
Feb 11th, 2020

5* for the living experience at Zephyr. My unit faced out onto a quiet street, Aurora was an awesome resource in the leasing office, and the unit was airy and comfortable. My 1* review is as a result of my move-out experience. It rests on two factors: 1. The level of over-charging on the security deposit 2. The attitude and stonewalling I received from the new person in the leasing office. Aurora has unfortunately left for a new position I had my unit professionally cleaned and treated it well as a tenant, so I was expecting to get most of my $600 deposit back. $250 went to mandatory expenses (carpet cleaning, last utility bill) that I have no qualms over. Therefore I was expecting to receive around $350 back. Instead, I received a check for $7. Significant deductions were made for unit painting and unit cleaning. I attempted to contact a manager repeatedly. The leasing agent refused to engage with me honestly, which is the principle reason my experience was so sour. If youre in a similar position, expect a fight just to get through to someone who has any ability to get your money back to you. I was lied to, where the leasing agent claimed shed copied me on all correspondence and that I must have just missed the emails. In the end she was unable to produce any of those supposed emails. The emails she did copy me on revealed either a complete lack of understanding of my situation despite multiple conversations, or a desire to willfully mislead. In either case, thats just totally unacceptable. I was extremely accommodating throughout my move out experience, and was a model tenant. To end the living experience at Zephyr in this way was very unfortunate. The property manager turned out to be fairly reasonable, and eventually my complaint was resolved to my satisfaction. If youre in a similar position, feel free to reach out. That said, I do recall seeing more complaints like mine in google reviews that seem to have been deleted, so who knows how long this one will last.
Mar 24th, 2020

We've been at Zephyr for a year. 99% of life at Zephyr is easy, with total freedom on the renter. The 1% that isn't involved me having to pay $150 in fees, all because I missed an email. More details below: Zephyr switched to a new rent platform (our building's asset manager says the move was to save money). We were notified by email weeks in advance, and I admittedly didn't notice the email, though it came. Then I was on vacation during the week the switch happened, and didn't have the ability to check email. I assumed my rent would be auto-debited like any other month. I got home to a $150 charge : $75 because rent was over 3 days late, and $75 for having to pay someone to issue a paper warning and post it on my door, for all to see. Weeks ago I had called the asset manager to see if they could waive my $150 fee, as it was my first offense, and since I set my account to auto-pilot months ago to avoid this exact problem (their switch to a new platform has nothing to do with us renters and was not our choice). I left the call convinced that if he gave me special treatment, there's a good chance he might lose his job because of the fair housing rules (Zephyr quotes this non-stop, even to have me remove a fall-themed wreath on my door). I also thought the asset manager was a great listener, empathetic, and respectful - so I gave in and dropped it. Yesterday I found out that many others on my floor also had been caught in the switch, and had to pay fines. I'm assuming there were many people forfeiting their $150 to Pacific Crest that month. So if their reason to switch to the new platform was to save money, then I guess it's working. Why they wouldn't give the building 1 month leeway (since people don't always check emails, and don't care about a new platform, and set up their auto-debit, and it's just a nice thing to do) is beyond me. I'm frustrated, I'm sure it's most of the building.
Jan 15th, 2020