Hot Spring Spas and Leisure

Dillon Watkins _{on Google}

Dec 2nd, 2021

Great customer service but they are thieves. They highly recommended I buy a black magic pool vacuum for $54. I trusted their experience so I baught it. I later hopped on Amazon to compare prices and the EXACT same "black magic" pool vacuum was $24.

Chuck Berg _{on Google}

Nov 27th, 2021

Good

Travis Hathaway _{on Google}

Oct 4th, 2021

Is what it is. Nice ladies.

JoEllen Martin _{on Google}

Aug 13th, 2021

We bought a spa from Hot Springs back in 2007. I have always had service and repairs done and been more than happy with their customer service from start to finish. Today marks a new time! I called Monday 7/2 and asked for service for a leak in the motor compartment and I was told to expect a service person to show sometime Tuesday. I waited. I called again Wednesday 7/4 to see if I should expect someone. The young man I spoke to on the phone apologized for the delay and said that I could expect a service person to arrive today. Sure enough an older gentleman showed up to our spa. I walked out to our patio area to find a man standing by my spa, I had never heard a door knock of any kind. He told me "pump two needs to be rebuilt and I could probably have someone come out tomorrow". I asked where he saw the problem and he pointed to the right of the motor compartment. Funny thing, that wasn't where the leak was at all. He seemed irritated. I followed up with asking if he minded if I went and got my husband to hear what the problem was. He rolled his eyes and leaned on my spa cover crossing his arms over his screwdriver. I was so shocked by his demeanor, I had to check and make sure he was actually from Hot Springs Spa and Leisure! To make this long and disappointing story short I'll end by saying we'll be changing our service for our spa today. From what Pat (owner) said by giving excuses for his behavior this service man must be related to the her, so buyer beware. Your chances are real that you may have to deal with this man too. Poor representation of a local business.

George Ramos _{on Google}

Jun 29th, 2021

I'm so happy this shop is here! They give great advice and have quality equipment at nearly Amazon competitive prices!