Office Depot

Typically quick and friendly service
Mar 31st, 2024

The Laminator made our day. Very nice guy and enjoyed his puns. Mucho gusto
Mar 27th, 2024

Mar 24th, 2024

Mar 7th, 2024

Not impressed by their service or level of care. I ordered 4 products delivered to their store. Two of those items arrived the next day, and I was notified of their arrival to the store via email. I received no notification on the other two, but I discovered that they had arrived by following up myself. Upon picking these items up, there was only one box containing a single item, the other item was not present. The store submitted a service ticket and instructed me that I would receive an email the following day. I never received an email, so after a couple of days I called their customer service line. I was assured that they were working on it and that I would receive a call within the next 24 hours. Again, no call, so step and repeat, but this time they were "escalating" my issue and I will receive a call in 24 hours. But yet again, days go by and no call. I shared my frustration about the failed promises and was told that the issue would be resolved in 1-7 business days...How hard is it to do the right thing and ship the product? But that is not the resolution Office Depot employed, instead, after two days I received an email telling me that my product had shipped and delivered and they gave me the tracking information for the package that was allegedly delivered to the store two weeks ago - you know, the product that I never received. And when I explained this to them, they then sent me an email telling me to feel free to dispute the charge with my bank. UPDATE: I found it fascinating that Office Depot replied to my post asking me for all of the details of my issue....and then here we are, several weeks later, and they've done nothing with the information that I provided. They made it look like they were concerned, but if you look at similar posts (those of us that had issues) - we all received the same cookie-cutter message.
Mar 14th, 2024