Suffolk Department of Public Utilities

Jennifer Simmons _{on Google}

Jan 10th, 2024

If this rating was solely based on the crews who came out to fix the issue, it wouldve been 5/5.
Unfortunately the employees that you have to speak with are extremely rude and impatient. I understand working in customer service can be taxing, but to start off every conversation with a bad attitude is off putting.

Keith Pusateri _{on Google}

Apr 13th, 2023

So I sent them an email but their server bounced it back. The water rates in Suffolk are highway robbery. And they can just get away with it because who else are you going to get water from? Please help me to understand why the water bill for out clinic in Suffolk is more than 10 times higher than any of our 16 other clinics in Virginia with the same monthly usage. How do you justify such outrageous rates? Its difficult enough to run a health care business without nearly a thousand dollars a month going literally straight down the drain.

Thu To _{on Google}

Sep 20th, 2022

Terrible service. The city is representing all people in Suffolk.
Suffolk residents hava no choie but using city water. Suffolk city water treat us so bad and so irresponsible.
Life is hard enough, due with people in this department is even worst. I work hard to get pay so these employee need to work hard and responsible to desever their pay too.