Chamber Rating

5.0 - (2 reviews)
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Chamber Rating

5.0 - (2 reviews)
2
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  • Latisha Castle


    Sep 29th, 2020

  • dbuns

    Came here with a fairly complex issue for my taxes this year - I worked for a company that didn't give me W-2s, nor did they provide me with an FEIN (Federal Employer Identification Number). I was also missing lots of pay stubs, and some of my paychecks were even missing hours (which the company corrected with additional paychecks.) Many of the paychecks were handwritten, but some of them were formally printed, and it appeared that the CPA who was actually handling the pay stubs and issuance of paychecks was changing quite often. I met with a knowledgeable and informative representative, named Megan W. She needed more information from me at first, since my company didn't do much in the way of helping me. But she initially provided me with the phone number to the Taxpayer Assistance Center, which set me up with an appointment at the IRS. I ended up gathering all the information I could, such as a year's worth of bank statements, all the pay stubs/checks I could provide, and even went to the IRS to get some extra information ironed out. At LT, however, they couldn't do much in the beginning, because they had no FEIN to rely on. It definitely seemed questionable that my old employer claimed they couldn't afford to provide W-2s to their employees, as that created issues for 4 other employees as well. After doing some digging through another employee, I was able to locate the company's FEIN, considering that the Vice President of the company literally provided me with a WRONG FEIN. The situation was a mess. But Megan did some extra digging and cross-referenced my information, verified that my old job was, in fact, properly reporting wages and withholdings to both the Social Security Administration and the IRS, even though the information myself and other employees were getting was inconsistent and questionable at best. After several weeks of waiting to see the IRS, I finally got what I needed and was back at Liberty Tax. Megan was able to finalize my forms and set me up with a second rep at the office, and I only needed to make the filing payment and sign a few documents, and as of today, 04/25/2018, my federal return came in, and everything checked out, just as I was informed. I was kept in the loop completely, and informed every step of the way as to what I needed, and what to expect from this whole process. This was a great resolution from a mess of missing and incomplete paperwork I had to deal with, and I personally thank Megan and other reps at LT for getting everything in order.
    Feb 15th, 2018

Read Our 2 Reviews

About
Liberty Tax Service

Liberty Tax Service is located at 1100 N Military Hwy in Norfolk, Virginia 23502. Liberty Tax Service can be contacted via phone at (757) 776-0184 for pricing, hours and directions.

Contact Info

  •   (757) 776-0184

Questions & Answers

Q What is the phone number for Liberty Tax Service?

A The phone number for Liberty Tax Service is: (757) 776-0184.


Q Where is Liberty Tax Service located?

A Liberty Tax Service is located at 1100 N Military Hwy, Norfolk, VA 23502


Q How is Liberty Tax Service rated?

A Liberty Tax Service has a 5.0 Star Rating from 2 reviewers.

Ratings and Reviews
Liberty Tax Service

Overall Rating

Overall Rating
( 2 Reviews )
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Latisha Castle on Google

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dbuns on Google

image Came here with a fairly complex issue for my taxes this year - I worked for a company that didn't give me W-2s, nor did they provide me with an FEIN (Federal Employer Identification Number). I was also missing lots of pay stubs, and some of my paychecks were even missing hours (which the company corrected with additional paychecks.) Many of the paychecks were handwritten, but some of them were formally printed, and it appeared that the CPA who was actually handling the pay stubs and issuance of paychecks was changing quite often.
I met with a knowledgeable and informative representative, named Megan W. She needed more information from me at first, since my company didn't do much in the way of helping me. But she initially provided me with the phone number to the Taxpayer Assistance Center, which set me up with an appointment at the IRS.
I ended up gathering all the information I could, such as a year's worth of bank statements, all the pay stubs/checks I could provide, and even went to the IRS to get some extra information ironed out.
At LT, however, they couldn't do much in the beginning, because they had no FEIN to rely on. It definitely seemed questionable that my old employer claimed they couldn't afford to provide W-2s to their employees, as that created issues for 4 other employees as well.
After doing some digging through another employee, I was able to locate the company's FEIN, considering that the Vice President of the company literally provided me with a WRONG FEIN.
The situation was a mess.
But Megan did some extra digging and cross-referenced my information, verified that my old job was, in fact, properly reporting wages and withholdings to both the Social Security Administration and the IRS, even though the information myself and other employees were getting was inconsistent and questionable at best.
After several weeks of waiting to see the IRS, I finally got what I needed and was back at Liberty Tax. Megan was able to finalize my forms and set me up with a second rep at the office, and I only needed to make the filing payment and sign a few documents, and as of today, 04/25/2018, my federal return came in, and everything checked out, just as I was informed. I was kept in the loop completely, and informed every step of the way as to what I needed, and what to expect from this whole process.
This was a great resolution from a mess of missing and incomplete paperwork I had to deal with, and I personally thank Megan and other reps at LT for getting everything in order.


Overall Rating

Overall Rating
( 2 Reviews )
2
0
0
0
0

Write a Review

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