Sunset Creek Apartment Homes

Sunset Creek Apartment Homes

Hours

Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM
Sunday:
N/A
Monday:
9:00 AM - 5:00 PM

Chamber Rating

Verified Member
3.6 - (37 reviews)
23
0
1
3
10
Read Our 37 Reviews

Chamber Rating

Verified Member
3.6 - (37 reviews)
23
0
1
3
10
  • Lissette Cornier

    It is so unfortunate to see these beautiful apartments go down hill. I have lived here four years and the new management is so unprofessional. Some residents have trashed the stairs of this place ,its so gross. Roaches are being brought in and balconies are packed with junk. The neighbor above me sounds like they are having wrestling match 24/7, complaints go out the window , Their Zego payment portal is not updated ever, they will sent you eviction notices by "mistake" very often . Staff has a very Negative attitude when being approached. I dislike moving around but... My peace is needed
    Apr 4th, 2024

  • Citizen Criminal Investigation

    Good afternoon! I'd like to make a complaint against Wanda Monroe, Community Manager at Sunset Creek Apartment Homes. When I received this letter on my door threatening me stated: Pease keep in mind. That if this continues she will give me 21/30 if not you will need to vacate the home for disturbing the peace and right of others. They said I keep contacting the rental office and calling the Hampton Police Division on the resident living above me when a kid walk and play around. That's wasn't happen I never contact the rental office; but someone calling the Hampton Police Division for me when the police officers comes to the resident's home on the weekend due to loud banging, stomping, drop heavy items sound like heard of elephant gonna come through the ceiling they doing all kinds of crazy stuff make you jump but I had to deal with this every single day since March 2023 and no one should not live like this. I call The Franklin Johnston Group Corporate office and left a massage on 06/27/2023 pertain to this matter didn't get any response. Can you please help me with a stressful situation it need to be address. Sincerely, Citizen Criminal Investigation
    Feb 22nd, 2024

  • Denise Sweat

    Yesss I love the leasing staff , I can't wait to move in, I'm rushing my days. I couldn't get into other apartments but these people got me in so fast . And I appreciate Jeff I think his name is lol he is awesome I cried when I got home because he took his time with me treated my son well. When I walk in everyone greats me like I'm family.. wow the count down starts now. I highly recommend sunset Creek apartments Update I love my apartment everything is beautiful. update ....My complaint are the amount of walking to get to the dumpster
    Nov 20th, 2023

  • Tonya Thomas

    Update 4 months later!!! THE RENT WENT UP AGAIN!!!!!!! WE STARTED OUT PAYING$1090 2 years later our rent is now $1414!!!! Isnt this supposed to be income based housing!!! Never would I have thought that when I moved in here in 2021 that Id be paying $1400 for an apartment where I can hear my neighbors arguments, intimate moments, and them beating their kids. Everyday at 4am I hear the people outside starting their cars. Not to mention, I live on the 3rd floor! I guess after they built the first set of apartment with bricks they built the rest with sticks. I thought this was income based housing?
    Aug 8th, 2023

  • Tiffany


    Jul 24th, 2023

Read Our 37 Reviews

About
Sunset Creek Apartment Homes

Sunset Creek Apartment Homes

Contact Info

Questions & Answers

Q What is the phone number for Sunset Creek Apartment Homes?

A The phone number for Sunset Creek Apartment Homes is: (757) 902-1049.


Q Where is Sunset Creek Apartment Homes located?

A Sunset Creek Apartment Homes is located at 4020 Victoria Boulevard, Hampton, VA 23669


Q What is the internet address for Sunset Creek Apartment Homes?

A The website (URL) for Sunset Creek Apartment Homes is: https://sunsetcreekapts.com


Q What days are Sunset Creek Apartment Homes open?

A Sunset Creek Apartment Homes is open:
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: N/A
Monday: 9:00 AM - 5:00 PM


Q How is Sunset Creek Apartment Homes rated?

A Sunset Creek Apartment Homes has a 3.6 Star Rating from 37 reviewers.

Hours

Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM
Sunday:
N/A
Monday:
9:00 AM - 5:00 PM

Ratings and Reviews
Sunset Creek Apartment Homes

Overall Rating

Overall Rating
( 37 Reviews )
23
0
1
3
10
Write a Review

Lissette Cornier on Google

image It is so unfortunate to see these beautiful apartments go down hill. I have lived here four years and the new management is so unprofessional. Some residents have trashed the stairs of this place ,its so gross. Roaches are being brought in and balconies are packed with junk. The neighbor above me sounds like they are having wrestling match 24/7, complaints go out the window , Their Zego payment portal is not updated ever, they will sent you eviction notices by "mistake" very often . Staff has a very Negative attitude when being approached. I dislike moving around but... My peace is needed


Citizen Criminal Investigation on Google

image Good afternoon! I'd like to make a complaint against Wanda Monroe, Community Manager at Sunset Creek Apartment Homes. When I received this letter on my door threatening me stated: Pease keep in mind. That if this continues she will give me 21/30 if not you will need to vacate the home for disturbing the peace and right of others. They said I keep contacting the rental office and calling the Hampton Police Division on the resident living above me when a kid walk and play around. That's wasn't happen I never contact the rental office; but someone calling the Hampton Police Division for me when the police officers comes to the resident's home on the weekend due to loud banging, stomping, drop heavy items sound like heard of elephant gonna come through the ceiling they doing all kinds of crazy stuff make you jump but I had to deal with this every single day since March 2023 and no one should not live like this. I call The Franklin Johnston Group Corporate office and left a massage on 06/27/2023 pertain to this matter didn't get any response. Can you please help me with a stressful situation it need to be address.
Sincerely,
Citizen Criminal Investigation

Business Response on Google Nov 4th, 2023
Thank you for bringing this matter to our attention. We apologize for any inconvenience or concern you may have experienced regarding the letter you received. We understand that disturbances can be frustrating, and we take the comfort and well-being of our residents seriously. We would like to investigate this further and address the situation appropriately. Please contact our office directly so we can gather more information and work towards a resolution or submit a case at thefranklinjohnstongroup.com/contact. Thank you for your cooperation.

Denise Sweat on Google

image Yesss I love the leasing staff , I can't wait to move in, I'm rushing my days. I couldn't get into other apartments but these people got me in so fast . And I appreciate Jeff I think his name is lol he is awesome I cried when I got home because he took his time with me treated my son well. When I walk in everyone greats me like I'm family.. wow the count down starts now. I highly recommend sunset Creek apartments
Update I love my apartment everything is beautiful.
update ....My complaint are the amount of walking to get to the dumpster

Business Response on Google Jul 28th, 2022
Denise, thank you for taking the time to share your positive experience with our leasing staff at Sunset Creek Apartment Homes! We're thrilled to hear that Jeff was able to provide you with exceptional service and made you feel like a valued member of our community. We always strive to make the leasing process as smooth as possible and are happy that we could assist you in finding your new home. We appreciate your kind words and recommendation, and we look forward to having you as a resident at Sunset Creek. If you have any questions or need further assistance, please don't hesitate to reach out to our leasing office.

Tonya Thomas on Google

image Update 4 months later!!! THE RENT WENT UP AGAIN!!!!!!! WE STARTED OUT PAYING$1090 2 years later our rent is now $1414!!!! Isnt this supposed to be income based housing!!!
Never would I have thought that when I moved in here in 2021 that Id be paying $1400 for an apartment where I can hear my neighbors arguments, intimate moments, and them beating their kids. Everyday at 4am I hear the people outside starting their cars. Not to mention, I live on the 3rd floor! I guess after they built the first set of apartment with bricks they built the rest with sticks. I thought this was income based housing?

Business Response on Google Dec 26th, 2022
Hi, Tonya! We've researched our database to reach out and cannot find your name -- perhaps you have the wrong community. In the chance that we are mistaken, please give us a call or email us at [email protected] so we can provide you with assistance. We'd love to improve your experience and take great care in ensuring our residents are comfortable in their homes. Take care!

Tiffany on Google

image

Business Response on Google Jul 13th, 2023
Thank you for taking the time to share your feedback, Tiffany. We apologize if your experience with Sunset Creek Apartment Homes did not meet your expectations. We value all feedback as it helps us identify areas for improvement. If there is anything specific you would like to discuss or any suggestions you have, please feel free to reach out to us directly. Thank you again for your review.

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Overall Rating

Overall Rating
( 37 Reviews )
23
0
1
3
10

Write a Review

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