Yates Automotive

Jon Futrell _{on Google}

Apr 9th, 2024

My drive up request for a VA state vehicle inspection was handled efficiently and professionally.

Sara P _{on Google}

Mar 27th, 2024

Expensive scammers + disorganized
Gotten my car serviced here couple times bc its close to work despite it being pricier. Oil change is $117
Last time I was told I needed new cabin filters and all 4 tires changed bc my treads were worn down. This seemed odd so I agreed to only filters- they quoted $750. The quote they gave me for tires plus alignment and labor was $1150, which included a $250 alignment cost. Most other places do free alignment if you're getting all 4 tires changed. I declined tire work.
Went to pick up more than 6 hours after drop off, after being told it would be ready by 2pm. It was not. I left without changing filters, just oil change. During this time they spend ages looking for my lost ticket,and also it sounded like they were trying to figure out who had someone else's keys? Poor communication among staff.
Upon leaving I got 2nd and 3rd opinions. My tires were all fine and did not need changing yet. Got my filters changed elsewhere with the original name brand filters for just $100 including labor.
Theyre polite and look professional (mostly) but crazy overpriced and also clearly not trustworthy.

M _{on Google}

Mar 12th, 2024

This place quoted me $11,000 to replace a transmission as the absolute least expensive they could find ("transmissions are expensive now") when 8 transmission shops in the area quoted $4K to $8K. Ok, they're not a transmission shop, but they gave me similar incredible high quotes for spark plug replacement. I had them mount new tires on new wheels for me and discovered they were never balanced. What's the deal with this place? I hate feeling ripped off.

Janet Knotts _{on Google}

Mar 9th, 2024

The work was done efficiently but their customer service team needs some serious work. Our insurance accidentally paid us instead of Yates and we were treated like criminals. Paola especially rude. Just be aware of this if you go here and are in the middle of all the issues that go along with an accident and claims payments.

Yohannes _{on Google}

Mar 8th, 2024

It's great to be in a friendly environment where people are welcoming and accommodating. One of the advantages of such places is that they offer a complimentary air service, so if you have a flat tire, you don't have to worry about carrying cash or a credit card to get it fixed. I find it really convenient. Additionally, there are several comfortable areas where you can relax and wait while your car is being serviced.