Precision Tune Auto Care

Raquel King _{on Google}

Mar 29th, 2024

I called last week to make an appointment and the person on the phone was rude. I asked if we would receive an email or text confirmation and his response was no, they just put it in their system and thats it. I dealt with their attitude and my husband goes today for the scheduled appointment only to find out it was never put in the system. My husband waited for an hour and decided to go home because they wouldnt be able to accommodate within a reasonable time. The photo is proof we called last week for the scheduled appointment.

Bn Zno _{on Google}

Mar 20th, 2024

Maybe the techs were having a bad day but their effort was surely lacking and their assessment of my vehicle's needs were WAAAAY off the mark.
Last week, after purchasing a used vehicle, I brought it in for an assessment of any/all issues that it might have that I wasn't aware of. I knew it needed an oil change and tires, but otherwise (in my opinion) there wasn't anything major mechanically wrong with it. But hey...I'm not mechanic. That's why I took it to so-called "experts" to check for codes and evaluate the vehicle.
First, they called to tell me that the cost of the assessment ($65) plus $64 for an oil change, was going up because they had to evac and recharge the a/c just to check it ($149), then they tacked on another $130 for more diagnostics that needed to be done. I'm also no a/c expert, but in my entire life I have NEVER had someone charge me full evac and recharge rates just to assess the a/c. Irritating, but okay. They're the "experts".
When I went to pick up the car, all of a sudden it needs $8,500 worth of work! According to Precision Auto Tune it was virtually falling apart. The rack and pinion linkage was supposedly bad, as were the struts and the a/c system! You name it, they said it was bad! Never mind the fact that the vehicle had been conveyed there with no incidents, or noise from underneath the hood and no issues, funky vibrations on the highway or when making turns. The rack and pinion was supposedly badly leaking and in dire need of high cost repairs. There was also allegedly an evap leak that would have to be hunted down and repaired. Code after code. He just rattled on and on. Uh-huh. Sure buddy! I kindly paid them for the (ahem) work they performed and left.
Fast forward to a few days later, and I took the vehicle to Baird Automotive here in Arlington. Their techs gave it the once over, and holy cow....their only assessment of repair was that the A/C condenser was indeed going bad. I SPECIFICALLY asked them if the rack/pinion, or the struts were bad and they emphatically said: "NO!". There were a few codes but they told me that those were typical comm failure codes when the battery has been disconnected/reconnected. Bottom line, fix the a/c condenser, clean the car, get new tires. Enjoy your life. $125 for services rendered. Done deal.
Fast forward to today, the vehicle went for yet another once over but this time from the dealership. Because hey....dealerships are crooks in their own right, but if anything was truly wrong, then they'll not only let you know, but try and fleece you for the repairs.
What did the dealership have to say: The a/c condenser is indeed on the fritz. Yes...it needs new tires. Otherwise, no suspension problems (especially rack/pinion and struts). No evap leaks to be hunted down. One code that could be a fuse that needs to be replaced. Total cost to fix everything....less than $2,000.
I don't know why there was such a disparity in assessments between Precision Auto Tune and the other two shops, but I do know that I will NEVER go back to utilize their services. EVER.

Gil Rivera _{on Google}

Mar 6th, 2024

Levi and the crew are professional, helpful, and friendly.
The cost was well worth all the work they did on my car.
Thank you so much.

M Steele _{on Google}

Feb 22nd, 2024

I came in for an oil change and was told all my coolant had leaked out of the car and needed a new timing belt and water pump (that I had replaced 7 months prior to this oil change). I took to a Honda Dealer for a second opinion and found out all of the claims that Precision Auto Care told us were completely untrue. Will never return here again and advise others never to bring their cars here for service.