Bank of Utah

Jan 16th, 2024

We spent three days preparing for an SBA loan under the new stimulus package.  We worked with a banker at Bank of Utah and did everything he asked, submitted every document he wanted.  We more than qualified for EVERY criteria.  He told us we were the first file he worked today and had everything he needed.  He even told my business partner, "we'll call you when your loan docs are ready."  The next call my partner received from him was that we were not approved for the loan, because of some qualifications Bank of Utah put into place.   We chose them over our current bank, because the person we were working with seemed helpful and was certain we were going to be approved.  Now, Bank of Utah has wasted so much time responding to us, that it's too late to go back to our existing bank who may not have decided on their own criteria over the SBA's in order to be approved.  We were fully prepared to open close accounts elsewhere and open them here.  Not now.  Not ever. So, now we will have the pleasure of laying off 15 people who live in Utah next week and we wasted three days of work making sure we were ready.
Apr 2nd, 2020

Friendly, quick service. No hidden fees and fines.
Mar 6th, 2020

Jan 21st, 2019

Worst service ever- hands down! Walked in stood in line. "Teller B" says we will be right with you. No problem we wait. Not 20 seconds later Teller B proceeds to loudly ask us, over the customer she is supposed to be helping, "What are you here for?". Seriously. Never have we ever been asked to disclose our banking needs to two tellers assisting two other customers. We gave a short answer that earned an eye roll. We made it up to Teller A's window and she seemed new looking for direction. Teller B proceeds to insert herself into our conversation, again stopping what she was doing with the same customer, and proceeds to again loudly explain why they could not help us. Long story short they were extremely rude and gave zero help because we did not have an account with them. I would never have an account with a bank where this lack of ettiquite is acceptable or condoned. If you value your banking privacy steer clear of this bank. * We were out of town and able to receive assistance from Chase Bank down the street Guess what..we don't have an account with a them either. Yet, they took the time to assist us.
Mar 22nd, 2018