Comfort Inn & Suites Orem - Provo

Kristina Olson _{on Google}

Apr 10th, 2024

Drove 5 hours with 4 kids to arrive at 10:00 pm. Waited 20 minutes for a manger to show up because the system was down for maintenance. But when she walked in the door all I had to tell her was my name and she gave me my room key. It took 30 seconds. I was frustrated. My kids were exhausted. The front desk person could have at least greeted me when I walked in (took him 10 minutes to do so) and asked if I had a reservation. Then we could have just got my key. The manager was incredibly patronizing and so snide to me. Yes I told her I was frustrated I had to sit there for 20 minutes just to initial a paper and get my key. They had planned for itthey were ready for the system going down. Yet the manager was mad and annoyed at me. Even my kids caught on to her incredibly patronizing tone. Terrible customer service. I would not recommend this hotel.

Rachael Thatcher _{on Google}

Mar 27th, 2024

The rooms are clean and comfortable. Our room 106, however did not have hot water in the shower. Unfortunately we had to leave before maintenance was able to get there and fix it. Mackenzie was very nice though in trying to help us.
Breakfast was the standard Comfort Inn breakfast. Other reviews said it was this amazing thing but it wasnt really different from any other Choices hotel Ive been at.
Rooms: Clean and comfortable

Aaron Santa Cruz _{on Google}

Mar 20th, 2024

Mostly clean room. I did find ants in the bathroom!