Holiday Inn Express Heber City, an IHG Hotel

Hillary Schmutz _{on Google}

Apr 8th, 2024

The manager of this hotel found a library book belonging to our library and took the trouble to find our address and mail it back with a note. Anyone who bothers to do that has got to be running a decent hotel :) Thank you!!!

Brian Heard _{on Google}

Apr 7th, 2024

Stayed at the Holiday Inn Express in Heber City for two nights in late January, 2024. It's a good location, with nice sized and clean rooms. Nothing fancy, but a decent looking place. I used the hotel hot tub on the first night of our stay. Twenty-four hours later I had developed a red, itchy rash on my legs that later spread to my waist and chest. I treated it with over the counter meds, but when it hadn't gone away after two weeks I went to a dermatologist who diagnosed it as a case of hot tub folliculitis, a bacterial infection resulting from using an improperly maintained hot tub. I contacted the hotel manager, explained the situation, and requested reimbursement for the cost of the dermatologist visit and the Rx he prescribed to treat the infection (total cost under $200). The Manager replied that she couldn't reimburse me but would provide me with claim filing information so I could contact their insurance carrier. Despite three additional contacts over the next 5 weeks I've never received claim filing information. Bottom line, a decent place to lay your head down, but beware the hot tub, and if you do have an issue, don't hold your breath about management being responsive in addressing it.