Peninsula Island Resort & Spa

( 877 Reviews)
Peninsula Island Resort & Spa
340 Padre Blvd
South Padre Island, TX 78597

Chamber Rating

3.6 (877 reviews)
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165

About

Peninsula Island Resort & Spa is located at 340 Padre Blvd in South Padre Island, Texas 78597. Peninsula Island Resort & Spa can be contacted via phone at (956) 761-2514 for pricing, hours and directions.

Contact Info

  •   (956) 761-2514

QUESTIONS & ANSWERS

What is the phone number for Peninsula Island Resort & Spa?

The phone number for Peninsula Island Resort & Spa is: (956) 761-2514.


Where is Peninsula Island Resort & Spa located?

Peninsula Island Resort & Spa is located at 340 Padre Blvd, South Padre Island, TX 78597


How is Peninsula Island Resort & Spa rated?

Peninsula Island Resort & Spa has a 3.6 Star Rating from 877 reviewers.


Peninsula Island Resort & Spa Reviews

Overall Rating

Overall Rating
( 877 Reviews)
370
180
92
70
165
Write A Review
Hector Hernandez
Oct 24th, 2021


Shane Beecraft
Oct 16th, 2021

A lot of promises and not much return...
The hotel does have a quick access to the beach and two pools for use. It is easy to access and the staff is pleasant. The bed was firm, but comfortable.
The problems are many:
The heated pool broke after first night. The whirlpools did not work at all. There are broken items everywhere (chairs, tiles, lights)
Our room was never serviced, even after placing card and requesting at desk multiple times. The phone in the room was even disconnected and I had to search and find the cord hidden away.
We never received new towels. We ran out and struggled to dry them. They finally gave us two pool towels after our third ask at desk. They had no other towels to give... strange in itself.
Our patio door did not lock/shut and our safe did not work. These requests were never handled.
The door and tiles in bathroom are broken and overall the place is "tired". They even put a round toilet seat on an oval toilet. The silverware and plates provided were dirty and the room had a heavy, musty smell.. thankfully the weather was great and we kept the patio door open as much as possible (guess the lock was not needed... lol) and hung towels outside to dry.
We called desk for toilet paper and kleenex. Never delivered and again had to visit desk to get it hours later. Would have used a towel to wipe, but they are in short supply and like gold!
All the broken items and issues were met with, 'I saw a note on that' or 'it is on the list. Truth is, it is apparent no money or effort goes into the property and while staff is pleasant, they are not there to fix issues, clean rooms, etc.
We tried to book the spa weeks prior to our visit (emails, phone, etc.) with no response and when we arrived, it was never open and no return calls. Booked at the Pearl, just south of Paradise, and got immediate access... probably a better hotel choice in general.
The included breakfast? Oh, we'll the restaurant was never open for it. Supposed to be 8 am, but told 8:30 and then 9. We just went elsewhere.
Paid a lot for a lot of inconvenience and a subpar accommodation. Stay if you just want a bed and a pool (note broken) and a beach access. Otherwise, find somewhere else. This is not paradise... unfortunately.
I also noted that the responses to other complaints and reviews are just standardized. Sorry, we will forward issue, return soon.
We have 2 days left... the vacation itself is our focus and thankfully there is a lot of good things on the island and mainland.


Geowanda Derousselle
Oct 11th, 2021

Worst hotel ever!!! Cleaning staff will come in your room while you are in there. Nancy the manager is very rude barely understands English. Bathroom tub was not clean they do not sanitize anything. My 1500 necklace came up missing out the room. They do not have cameras


Nicolas Chapa
Oct 8th, 2021


Rosario Gómez de Martínez
Oct 8th, 2021

Recomendado 1000%


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Overall Rating

Overall Rating
( 877 Reviews)
370
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165
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