La Quinta Inn & Suites by Wyndham San Marcos Outlet Mall

gil cortez _{on Google}

Mar 18th, 2024

Had a great night sleep. Loved the frijoles for breakfast. You'll enjoy it.
Nearby activities: Close but not too close to the interstate. Woke up to a red tailed hawk perching and flying around the hotel. It was fantastic. This guy highly recommends it.
Walkability: Around the corner from the outlet malls and convenience store

Lee Lewis _{on Google}

Mar 7th, 2024

I visited this hotel in January for a youth football tournament that I had booked weeks before. When we arrived we were placed in a room and just as soon as we got settled to fall asleep my elderly mother felt something biting her. We werent able to see anything so we said we would just address it the next morning. She got another bite and we all were awaken and helped search her area of the bed. There were bugs that were crawling, we were able to video them and take pictures. My mother broke out in welps and blisters all over her face and arms. They changed our room but, I have been trying to reach the General manager Victor since that time(January 2024) and they refuse to return any of my calls or emails. They have their workers trained to only take messages, if they actually take the information down at all. The manager that night Amber was helpful with switching the room quickly but she was absolutely no help after the fact each time that I spoke with her she stated they never had this issue before. Come to find out later that she had only been there for a few weeks.
I was informed by a worker that this place has had a toxic mold issue and also bed bug on the exact floor and room near where we were. We were not moved to a different floor we were moved a few doors down.
This hotel allows pets but I also found out that guest sneek pets to avoid paying the fee, and staying on the pet floor in the rooms so there could have been something the pet picked up and left in the bed. If we had not been made aware of the bed bug issues, there wouldn't have been a big issue other than my mother's medical, but bed bugs are now an issue in my home even after carefully monitoring and leaving the luggage and immediately washing all our cloths in hot water. I have Never in my life experienced this and I am completely upset in the way this hotel has handled an elderly woman and her medical needs. My mom visited the Urgent care as soon as we returned to our home town and was percribed several medications including a steroid and antibiotics to help with the blisters and itching that she was experiencing for several weeks after the visit.
I have waited and given Victor and any other member of management well enough time to address this and we have been ignored, this leaves me no choice but to place this VERY TRUTHFUL review for Laquinta Inn San Marcos, Texas Outlet location. DO NOT STAY HERE despite the great reviews, I thought this was a great place to stay before this.
Rooms: Bed Bugs and other Bugs that Bite and leave infections

PWB _{on Google}

Mar 7th, 2024

I have a lot to say about this place. I was both delighted and disappointed here. The location was a hair off the beaten path, but that was nice to not be congested with traffic. The "free breakfast " was standard fair with a spicy flair, not everyone would like the food, and if you need anything other than carbs, seek food elsewhere. The room was NOT good, no TV, leaking shower, and needed maintenance. When we mentioned these things, no offer of any adjustment was given. My praise is for them taking care of a feral but fixed outdoor cat who I am sure, in the field they are in, with all the construction around that he keeps the rodent population in check. So, thanks for being compassionate to something.
Rooms: Spacious, but for business travelers, I would say the room layout puts the desk next to the air. Constantly blowing is distracting when you are on a computer working .

aarto saari _{on Google}

Feb 29th, 2024

Excellent service from the receptionist Amber with very humane treatment after having had a very bad experience at the Marriott in the same town
Very clean rooms and very pleasant aroma!!!