Verizon

Lezlie Andrade _{on Google}

May 27th, 2022

Very poor customer service. Employees and manager make you feel like you're an inconvenience to them.

Luz Rodriguez _{on Google}

May 4th, 2022

Henry Romero represents among the highest levels of customer service I have ever experienced. He works at the Verizon store located at 9123 N Loop 1604 W. Ste 105. I had issues with upgrading my iPhone and retrieving the passcode to access my email. On both occasions, Henry helped with a smile and gave me the confidence that my issues were going to be resolved. He researched, troubleshot, and resolved both of my problems. At times, when things were not working out, Henry maintained a smile and had the most patience to deal not only with me but in finding a permanent solution to my problems. Thanks to him, I was able to upgrade my iPhone with all my photos and App successfully and I was able to save the email account that I have had for years. His overall performance was outstanding. Thank you!!

Martha Rodriguez _{on Google}

Mar 12th, 2022

Jonathan was the type of representative I would like to assist me all the time. He was so patient with me when I couldnt remember my passwords. I had many questions and he answered every one of them to my satisfaction. An asset to Verizon.

Terrance Johnson _{on Google}

Mar 7th, 2022

Henry made it an easy transition from AT&T for our whole family. He ensured we got the best plan and trade-in deals. He also stayed late as we transferred data from the old devices to the new ones.

Riley Elder _{on Google}

Jan 14th, 2022

Brought a brand new verizon locked samsung note 10+ here a few weeks ago. They had a lot of trouble setting up the phone and when they did they told me that I would only have to pay $5 for the Sim card. No activation fee or otherwise. Here I am two weeks later with a $35 activation fee on my account and no student discount after I requested and set up the discount so it would be applied. Some serious bs.. I was hesitant about doing verizon because I heard they're overpriced and have shotty customer service. I regret my decision.