Guild Mortgage Company
-
14100 San Pedro Ave.
, Suite 210
San Antonio, TX 78232 - (210) 348-8100
- Website
Chamber Rating
-
Donna Neff
Jack is a master in his craft. Five star service and knowledge of all things regarding mortgage and financing. Thanks so much Jack!!
Jan 10th, 2022 -
Guadalupe Klein
My wife and I have bought homes in various states and dealt with a lot of mortgage companies, but by far Jack Shull’s Guild Mortgage is the best, him and his staff are the best. Made buying this house the best and easiest purchase. Keep up the good work Jack and staff at Guild Mortgage on San Pedro rd. Next home we buy we are definitely going through them again.
Jan 5th, 2022 -
Santino Properties
Jack Shull and “his team†are a complete joke. They left me and my family homeless for 5 nights and basically “ghosted me†since nobody would communicate what was going on with my loan or when we could expect closure...I had to get this information from the escrow officer instead of them! I discovered at CLOSING that there was another charge of discount points of $818 to “buy down my interest rate†back to the original lock we agreed upon - because they took too long to close the loan in the first place. Again, it’s not the job of the closer to explain this exorbitant charge, it’s the loan officer. I could only guess that had something to do with the delay in closing the loan because something on the Closing Disclosure changed which reset the TRID clock to wait another 3 days... but I cannot tell you for sure because, again, no one would return my calls or emails begging for updates and new information. Understandably, they were upset because I went to their corporate office in San Diego when I wasn’t getting any answers. While I’m not sure if that had something to do with ignoring me, it really doesn’t matter or preclude their need to stay connected to the client since I learned over my 40+ years of serving the public that you have to work with all customer types no matter what. Grin and bear it, my friend. When I asked jack if he’d consider helping with hotel expenses since we had nowhere to go and our belongings were already moved to storage, he literally laughed at me and basically told me it was my fault the loan wasn’t closing on time. Corp office was just as unhelpful so I suppose that’s the culture of apathy which permeates from top on down to managers like him who could also care less. You’d think they’d treat a real estate professional with a voice with more empathy, respect, decency, and courtesy, especially since I’d fed them business for years leading up to this debacle. They could’ve at least apologized to me and my family since it made the stress of buying a home that much more difficult. We didn’t even get that kindness extended to us. Use Jack and Guild Mortgage at your own risk!
Aug 31st, 2020 -
Chris Brewer
Our process was a difficult one. Jack and his excellent team made it easier than we could have imagined. The entire process went smooth even at the end when we asked to close a week early, Jack didnt blink. He just said let's get it done. We closed in under 30 days with great instant equity! If we didnt find our forever home we would definitely be clients for life!!
Aug 3rd, 2019 -
Sheryl Lee
" My first experience with Guild Mortgage was purchasing my first home. Jack Shull was extremely helpful and patient with my many questions. He is very knowledgeable and gets things done. I would never go to anyone else in the future, if I was looking to buy another home." Sherry Locklear
Mar 8th, 2019
Contact Info
- (210) 348-8100
- Website
Questions & Answers
Q What is the phone number for Guild Mortgage Company?
A The phone number for Guild Mortgage Company is: (210) 348-8100.
Q Where is Guild Mortgage Company located?
A Guild Mortgage Company is located at 14100 San Pedro Ave., Suite 210, San Antonio, TX 78232
Q What is the internet address for Guild Mortgage Company?
A The website (URL) for Guild Mortgage Company is: http://branches.guildmortgage.com/tx/san-antonio/1410
Q How big is Guild Mortgage Company?
A Guild Mortgage Company employs approximately 20+ people.
Q How is Guild Mortgage Company rated?
A Guild Mortgage Company has a 4.5 Star Rating from 16 reviewers.
Ratings and Reviews
Guild Mortgage Company
Overall Rating
Overall Rating
( 16 Reviews )Donna Neff on Google
Jack is a master in his craft. Five star service and knowledge of all things regarding mortgage and financing. Thanks so much Jack!!
Guadalupe Klein on Google
My wife and I have bought homes in various states and dealt with a lot of mortgage companies, but by far Jack Shull’s Guild Mortgage is the best, him and his staff are the best. Made buying this house the best and easiest purchase. Keep up the good work Jack and staff at Guild Mortgage on San Pedro rd. Next home we buy we are definitely going through them again.
Santino Properties on Google
Jack Shull and “his team†are a complete joke. They left me and my family homeless for 5 nights and basically “ghosted me†since nobody would communicate what was going on with my loan or when we could expect closure...I had to get this information from the escrow officer instead of them! I discovered at CLOSING that there was another charge of discount points of $818 to “buy down my interest rate†back to the original lock we agreed upon - because they took too long to close the loan in the first place. Again, it’s not the job of the closer to explain this exorbitant charge, it’s the loan officer. I could only guess that had something to do with the delay in closing the loan because something on the Closing Disclosure changed which reset the TRID clock to wait another 3 days... but I cannot tell you for sure because, again, no one would return my calls or emails begging for updates and new information.
Understandably, they were upset because I went to their corporate office in San Diego when I wasn’t getting any answers. While I’m not sure if that had something to do with ignoring me, it really doesn’t matter or preclude their need to stay connected to the client since I learned over my 40+ years of serving the public that you have to work with all customer types no matter what. Grin and bear it, my friend.
When I asked jack if he’d consider helping with hotel expenses since we had nowhere to go and our belongings were already moved to storage, he literally laughed at me and basically told me it was my fault the loan wasn’t closing on time.
Corp office was just as unhelpful so I suppose that’s the culture of apathy which permeates from top on down to managers like him who could also care less. You’d think they’d treat a real estate professional with a voice with more empathy, respect, decency, and courtesy, especially since I’d fed them business for years leading up to this debacle. They could’ve at least apologized to me and my family since it made the stress of buying a home that much more difficult. We didn’t even get that kindness extended to us.
Use Jack and Guild Mortgage at your own risk!
Chris Brewer on Google
Our process was a difficult one. Jack and his excellent team made it easier than we could have imagined. The entire process went smooth even at the end when we asked to close a week early, Jack didnt blink. He just said let's get it done. We closed in under 30 days with great instant equity! If we didnt find our forever home we would definitely be clients for life!!
Sheryl Lee on Google
" My first experience with Guild Mortgage was purchasing my first home. Jack Shull was extremely helpful and patient with my many questions. He is very knowledgeable and gets things done. I would never go to anyone else in the future, if I was looking to buy another home."
Sherry Locklear
Overall Rating
Overall Rating
( 16 Reviews )Write a Review
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