Chamber Rating

4.2 - (252 reviews)
147
55
18
11
21

About
TownePlace Suites by Marriott Odessa

Welcome to the beautiful TownePlace Suites Odessa. Serving the Odessa Midland Permian Basin Region this hotel is conveniently located near Ratliff Stadium, University Texas Permian Basin (UTPB), Odessa College, and the Music City Mall.

Contact Info

  •   432-362-1077
  •   (800) 257-3000
  •   (432) 362-1079
  •   Facebook

Brands

  • TownePlace Suites By Marriott

Languages

  • English
  • Spanish

Payment Methods

  • AMERICANEXPRESS
  • CHECK
  • DINERSCLUB
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for TownePlace Suites by Marriott Odessa?

A The phone number for TownePlace Suites by Marriott Odessa is: 432-362-1077.


Q Where is TownePlace Suites by Marriott Odessa located?

A TownePlace Suites by Marriott Odessa is located at 4412 Tanglewood Ln, Odessa, Texas 79762


Q What is the internet address for TownePlace Suites by Marriott Odessa?

A The website (URL) for TownePlace Suites by Marriott Odessa is: https://www.marriott.com/en-us/hotels/mafts-towneplace-suites-odessa/overview/?scid=45f93f1b-bd77-45c9-8dab-83b6a417f6fe&y_source=1_Mzg5MDI3Ni01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D


Q How big is TownePlace Suites by Marriott Odessa?

A TownePlace Suites by Marriott Odessa employs approximately 20+ people.


Q How is TownePlace Suites by Marriott Odessa rated?

A TownePlace Suites by Marriott Odessa has a 4.2 Star Rating from 252 reviewers.

Related Categories

Ratings and Reviews
TownePlace Suites by Marriott Odessa

Overall Rating

Overall Rating
( 252 Reviews )
147
55
18
11
21
Write a Review

Slong Jones on Google

image The kitchen area is awesome. Mrs paula cox need a reason. She joyful every morning, while serving breakfast. 5 days straight this lady was busy her bottom to make sure all customers were satisfied. Best breakfast Ive had in a hotel in years. Great work Mrs Paula cox and god bless u
Food & drinks: Kitchen area once again great


Tony Barrero on Google

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windy sparrow on Google

image Well I can't think of just one redeeming quality for this place. If I could rate this pit hole in the negative I definitely would. The staff was polite but didn't have any urgency to resolve the problem of the wifi and TV services were no longer working, I notified the front desk at noon that it wasn't working and it still wasn't working when I left the next day, was told they were waiting on the vendor to call back LOL poor business practice. And they didn't offer any type reimbursement. Now the property grounds are really NOT kept up, the building must have been under budget because I could hear the upstairs guests walking around and I could hear the guests next door conversations and I could hear Every car in the parking lot. The AC was hardly keeping the room cool and its not even summer yet. Also was concerned about the electrical outlets weren't physically secured in the wall and when I plugged in my cell phone charger the charger wasn't fitting in properly, hmmm. I didn't dare use any appliance in the kitchen. Who built this place? The lighting in the bathroom is on the dark side. I took pictures of the room as I checked out just to be safe. When I asked the front desk when the Manager would be in I was told she arrives after 10:00, wow that adds to the picture of the condition and work ethic of the staff. There is more I could list why I'll NEVER stay in the desperate place but I'll stop there. Extremely disappointed with the room and the property and the lack of service. I called in to Marriott to file a complaint, hope they actually submit the complaint. I also asked them what steps are taken when sanitizing the room after a guest with a pet I wasn't given an answer. Wonder what the nonrefundable pet deposit is for doesn't sound like cleaning is part of that. And for the record "nonrefundable pet deposit" is a pet FEE or Charge, common be honest and dont play with words. TRAVELERS BEWARE of this terrible place not worth the PRICE and pet FEE they call deposit " NON-REFUNDABLE DEPOSIT" guess its easy money with no additional effort
**** I just saw the towneplace suites charged me twice for my one night stay ****


Tina M Schaffer on Google

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RageSpawn ukeepout2 on Google

image Everything was going really well, check in took maybe 5 minutes, room was quite warm but quickly changed that. Internet hooked up easily.. Then went to turn on the tv and it went south. Stuck on the loading screen.. called the desk and was told the tv's had been down for a while but a third party was worming on them with no forecast on time of completion. WHY WERENT WE TOLD THIS WHEN WE CHECKED IN?!?!?! This did not prompt a reduced rate despite television was on the list of annuities (aka guaranteed services). Just checked other reviews, seems television is a regular issue here. DONT EXPECT TELEVISION HERE NOR A REDUCTION OF RATES DUE TO INEPTITUDE. Just pay don't say.
I can't believe I was told the tv was out due to a nationwide outtage....... the tv I. The restaurant NEXT DOOR worked fine. Basically I was lied to.
ALSO EXPECT A $50 CHARGE FOR "INCIDENTALS". Oddly enough NOBODY KNOWS WHAT THIS IS.
Called the 800 number for customer service, there's an hour of my life I will never get back. Any answers take 3-5 business days and the $50 takes 5 to 10 business days to be returned and they dont know what it is either.
DAY 2
AC sounds like a small 8 cylinder motor when it's cooling, not bad when the vent is on.
Found a series of holes in the west wall, seems something was once attached here.
No need for a wake up call. Around 6 am the hall door starts getting slammed, needs to be adjusted.
Bed is like a padded brick with the fitted sheet comming off all night long.
STILL no TV. Poor America, having a 2 day nation wide outtage.
IF and I mean IF we stay here again I will check to make sure EVERYTHING is in working order. Sad that I can't find a quality Marriott product in the area of Midland or Odessa.
This is how quickly a 5 star stay turns into a 1 star stay. Typical bottom dollar attitude at the expense of customer service or satisfaction. Looks like after almost 15 years I will be cancelling my Bonvoy Platinum membership. Just need to find somewhere else.


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Overall Rating

Overall Rating
( 252 Reviews )
147
55
18
11
21

Write a Review

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