Residence Inn by Marriott Lubbock-University Area

Amanda Gollott _{on Google}

Apr 1st, 2024

Looks are certainly deceiving. With this being a newer hotel, I expected better. The staff was friendly, the location is good, but it is evident that this hotel is not well maintained and I was thoroughly disappointed and disgusted. Ive stayed at identical Residence Inn hotels with the same layout, which is why I chose this hotel but this one was not clean. Most of the surfaces looked dirty, the bed linens had an orange residue, the blow dryer was broken, someone forgot to put the slot drain cover back in place in the shower, and the bathroom floor looked like someone completely forgot to sweep and mop, so you can use your imagination on that one. Needless to say, Ill be finding another hotel if I have to go back to Lubbock.

Amy Garza _{on Google}

Mar 26th, 2024

The hotel appears new or newer from first sight. We always stay at hotels with kitchens bc we do extended stays and like to be able to cook or prepare food. Weve stayed at A LOT of hotels all across the country. Sometimes you end up at a hotel thats older and rough around the edges but CLEAN and sometimes you get to a hotel like this hotel. Newish but not being maintained properly. Its hard to blame it all on housekeeping. I see Lisa Marie working and shes hard working but her housekeepers appear inconsistent. I never see the same one twice. Im assuming the property is suffering from a hiring shortage. The gym is very dirty and so is the attached bathroom. The rooms are clean enough but not sparkling clean. The carpets in the hallways never get vacuumed. The curtains are not hanging properly so they appear trashy. The room was dusty when we arrived and I found a dirty coffee cup stored in the cabinet. Its a lot of small/medium issues that add up to one big issue. Breakfast is always fresh and hot. Staff are friendly but this hotel is not being maintained in the manner that it deserves to be maintained. Im posting anonymously bc my stay here is lengthy but I know these things can be fixed. Hopefully this is seen and rectified ** not posting pics to help maintain my anonymity **
Nearby activities: TT is right across the street
Safety: I feel very safe
Walkability: Walking to restaurants coffee or just for leisure is great here
Food & drinks: Near a lot of restaurants and shops
Noteworthy details: Great location

Bari Lee _{on Google}

Mar 13th, 2024

My family and I stayed at this Marriott location for 2 1/2 months as we relocated. From our very first night, we were made to feel at home by the exceptional staff. As each day passed, the hotel staff came to become part of our family. The entire staff was great! I hesitate to name names, because I don't want to miss anyone. But, I have to mention Ms. Monica, Mr. Tyrone at the front desk to Ms. Madea in service. Our breakfasts were also perfect, and hit the spot each morning. I am not one to post compliments, especially where hotels are concerned...but, in this case I had to post this review. You will not be able to choose a better hotel in Lubbock!!- especially one that more affectionately embraces all of their customers as coming home- for however long they stay. Stay here! Great choice!