Verizon

Navid Ebrahimi _{on Google}

Jan 26th, 2024

Watch what you porches dont trust what they tell you

Leonel Munoz _{on Google}

Jan 4th, 2024

Im not a fan of Verizon retail stores.
The staff regardless which location are not welcoming at all.
Always on their phone.
They can at least put the phone down for a moment.
However today was not the case.
I walked in and immediately all five or more looked up and were very welcoming. I was indeed impressed.
Was not expecting such welcome.
Spoke to the manager who was very gracious with her service, and very serviceable.
Thank you Faith. I believe was her name,

Chenee Tedara _{on Google}

Mar 21st, 2024

My daughter switched carriers on a Saturday afternoon online and everything said it went through fine. She tried activating the phone later that evening while on WiFi but she was unsuccessful. She spent Saturday evening speaking with different reps via chat and on the phone but no success. On Sunday we went to the Verizon store and was told the port switch showed that it was successful but it maybe delayed a day or so. We were told once her old phone stops working then her new Verizon phone would start working. Fast forward Tuesday morning my daughter comes to me and says neither phone is working. We tried calling but no success and was told she needs a transfer PIN. I returned to The Colony location and we were greeted by Jacob. We explained what was going on and he said he would look into it. He explained if a temporary number would be needed so she has service he would assist her with getting one but it would be last resort. Jacob made one call to Verizon customer service and by the time we left her phone was working. His customer service was amazing. He explained to us the steps they were taking in between him speaking with customer service. I just wanted to share my positive experience and thank Jacob for going above and beyond to assist us. Thank you Jacob we appreciate your assistance!

so single _{on Google}

Jan 18th, 2024

@ Verizon (Owner) is someone truly going to reach out to me, its been 3 weeks since your reply, or is this yet another gimmick from Verizon?
I came into the store on 7/17/2023 and spoke with Jacob. I told him I was looking for a wireless wifi box for my work because I travel. So I was told by Jacob that Verizon had a deal going where I could try the wifi box out for 30 days and I would not be charged for the service as long as I returned in within the 30 day period. So I tried the WiFi box out and returned it about a week later because it was too slow for my work applications. As I was returning the WiFi box, I asked Jacob if I needed to pay a restocking fee or any other charges, Jacob said no but that I may receive a bill for $54 but to disregard it since I returned the product within the 30 day period and the system automatically fix itself and that I was good to go. I thanked Jacob and left. I traveled out of state for a few months only to return today to a collection notice from Verizon wireless for $54 with my credit score being decreased by 20 points. This company is practicing in bad faith and left me holding the bags.

Demarco Daniel Jr _{on Google}

Nov 23rd, 2023

Rob the man !!!!!! Highly recommend the store. Perfect customer service and positive vibes. Helped me when nobody could. 10/10 service