Hertz Car Rental - Houston - W. Luxury Rentals HLE

Alfreda Richmond _{on Google}

Mar 27th, 2023

Good quality cars

Mark N. T. _{on Yelp}

Feb 21st, 2023

I got an accident. State Farm asked me to use a rental car. I visited here. Hertz sent text messages, It seemed that my car was ready.When I called, someone at this location said" We don't have your car". I said" What?". I checked the Yelp reviews. It was common. Anyway, they called and said" Your car is ready. I got a Nissan. I thought State Farm covered everything. But Hertz said" Would you like protections( Insurance)? I had to buy the insurance for $24. Overall, the car was okay. But the insurance was very expensive. I had to use the METRO bus to commute! Thanks!

Jake Malone _{on Google}

Feb 5th, 2023

Please take note of the negative reviews on this business as they are true... go to enterprise down the street.
After stopping here I will never be using Hertz again. Had a insurance rental and got a Tesla Model 3 that was confirmed. When I got there the attendant gives me a 4 yr old Chevy Equinox. When I say that's not the car I ordered, I got back that's all we have. But that wasn't the worst part. The entire vehicle reeked, they even put trees air freshners in the car to mask it. I drove it home and found Hertz does not have a customer service line. Like look it up it's not there, i was shocked. When I drove it back I did not get a refund and was treated imo extremely rudely.