Cortiva Institute - Massage Therapy School

Mar 13th, 2020

Dec 15th, 2019

Apr 3rd, 2019

Exellent.
Mar 7th, 2019

To begin, I really liked the staff at the school. Though one of the teachers was new and didn’t know much about teaching that can be overlooked because of how passionate the other teachers were. I, unfortunately had to leave early since my husband was relocated to Austin. This is when things went south. I first wasn’t informed that I dropped after the drop period, but was told something completely different by the staff that I was fine and would pay for materials that I used. Then, a year and a half later without hearing a word from anyone, even after following up, I’m getting letters from a collection agency for thousands of dollars and no clue why. When I reached out to see what the heck happened I was told I didn’t pay my bills and it was sent to a collection service . Everyone was treating me like it was a mistake I made and they frankly didn’t care. They didn’t even send the correct amount and admitted they sent a higher amount to collections (that was incorrect) which I was forced to pay or have a strike against my credit. After going back and forth, they said in an email that they had the wrong address (even though I updated all my information with them after I moved). Basically I was penalized for their lack of organization/communication and the poor response I received from Christina was infuriating. I never miss paying my bills and when you think how young some of these kids are in this school it would be a huge hit to their credit scores early on in their life. You are still in customer service and the things you do affect people’s lives. I hope this does not happen to someone else who doesn’t have the means I do to handle that kind hit.
Mar 6th, 2019