Quality Suites Houston Hobby Airport

Beverly Parraz _{on ChamberofCommerce.com}

Jan 27th, 2025

Just to let everyone know, I typically can write a review on my phone because it is positive, but I had to get on my laptop to write this review. We visited this location January 23rd and stayed a couple of nights after a cruise in room 203. The location is convenient for car rental and the Hobby airport, and the hotel is updated somewhat. This is as positive as it gets. Before I start, I read a negative review and saw that the manager responded that if the customer would have reached out to them, they would have fixed the issue based on my experience that is FAKE NEWS!

When we arrive, we wipe everything down as we normally do with any hotel room. Everything seemed to be looking clean and good until we pulled the covers back on the sheets. I saw one piece of hair and thought it was not too bad then we saw additional hairs in the bed. My husband called the front desk, and they said they would get housekeeping to change the sheets. Well, they called us back and told us the sheets were at the desk. We did not mind changing the sheets because again there were no other issues at this point.

As the night went on, we went to bed early and late in the night I went to the bathroom and saw a tiny roach that I killed. I didn't think anything of it because we are in Texas so one roach doesn't hurt anything. The next day after we came back from a day out, we were warming up our food and a larger roach crawled up the wall and I killed it. At that point we were angry, and my husband went down to talk to a lady that was at the desk. He said the lady told him "we don't have roaches" with an attitude and he said I am sorry, but you do have roaches, and she said she would let the manager know and he would look into it. So we didn't hear anything back and had another day out with family and when we got back, we started killing roach after roach all coming from the bathroom. By this time, it was 2am and we were set to leave in a few hours to catch a flight. My husband went and talked to them again and the girl offered another room. We really thought the manager would come in and at least spray the place or offer a room earlier. We told them we wanted a refund on the room and my husband said the lady stared at him. No resolution.
By the way he found a hole between the wall and the bathtub where the roaches were coming from. We killed a total of 6 and the first two which was a small one and big one I didn't take a picture of those because I didn't think it would turn into an issue.

BUYER BEWARE!!! If you decide to stay here just know you run the risk and also MANAGEMENT DOES NOT RESPOND!!