Omni Hotels

Couldn’t be more displeased with their complete lack of customer service and concern to help customers - Mandy, who I spoke with on the phone, could not have been more rude and less interested in helping me. It’s appalling how little interest these organizations have in hiring someone who actually cares about the people who are paying for their services. Please consider another hotel in the Houston area besides this one!
Nov 18th, 2021

I really with this would have been a better stay. Hotel Omni is a very beautiful hotel with great amenities. Our corner room had lots of extra space. We have stayed at other Omni Locations and absolutely loved them. However, the bad definitely outweighed the good during our 3 night stay at this Houston location. There was extremely loud music from the pool area as well as the night club which was 3 floors beneath my room. We could hear every single word from each song as if it were playing in the next room. This started each day around 8:30am and lasted until about 3:00 am the next morning. Impossible to sleep. Not to mention the mattress was horrible and sinking in the middle. The restroom in the room is old, very old. The plumbing was horrible, we had to flush the toilet at least twice each time. The shower is very outdated and very dark, there is no light near the shower, only by the vanity area. I called guest services on my first night to request an extra blanket and was told someone would be up shortly, they never showed up. We also lost power one night for about 3 hours. The only positive part of our stay was the valet staff. They were extremely helpful, quick, and friendly each time we left and arrived to the hotel. I would never recommend Hotel Omni in Houston, nor will we ever return.
Nov 17th, 2021

Very nice
Nov 13th, 2021

Nov 11th, 2021

In no particular order, here are some random thoughts: 'Quaint & Friendly' is a VERY good description; Perfect location for the purpose of my visit (Houston Open). Food: Not your typical hotel fare. A well written and uncomplicated menu gets your mouth watering as you read it. Just the right amount of choices. I highly recommend the Redfish!! Both, the room and the bathroom are large and spacious. Staff are attentive, friendly and professional! That goes for the entire crew! Front AND back of the house! Had an issue with the mini 'fridge', which was actually an old mini-bar, that wasn't working. Made 1 call, and they delivered a proper mini-fridge that afternoon. As of this posting, this review, the old mini-bar is still in my room. WAAAAA! What a whiner! All-in-all, already looking forward to next year's stay! Thanks for reading this mini novel.
Nov 13th, 2021