Sterling McCall Toyota

( 10642 Reviews)
Sterling McCall Toyota
9400 Southwest Fwy
Houston, TX 77074

Hours of Operation

  • Sunday: Closed
  • Monday: 8:30 AM - 9:00 PM
  • Tuesday: 8:30 AM - 9:00 PM
  • Wednesday: 8:30 AM - 9:00 PM
  • Thursday: 8:30 AM - 9:00 PM
  • Friday: 8:30 AM - 9:00 PM
  • Saturday: 8:30 AM - 9:00 PM

Chamber Rating

4.5 (10642 reviews)
8361
1054
315
221
691

About

Sterling McCall Toyota is located at 9400 Southwest Fwy in Houston, Texas 77074. Sterling McCall Toyota can be contacted via phone at (713) 270-3900 for pricing, hours and directions.

Contact Info

  •   (713) 270-3900

QUESTIONS & ANSWERS

What is the phone number for Sterling McCall Toyota?

The phone number for Sterling McCall Toyota is: (713) 270-3900.


Where is Sterling McCall Toyota located?

Sterling McCall Toyota is located at 9400 Southwest Fwy, Houston, TX 77074


What is the internet address for Sterling McCall Toyota?

The website (URL) for Sterling McCall Toyota is: http://www.sterlingmccalltoyota.com


What days are Sterling McCall Toyota open?

Sterling McCall Toyota is open:
Sunday: Closed
Monday: 8:30 AM - 9:00 PM
Tuesday: 8:30 AM - 9:00 PM
Wednesday: 8:30 AM - 9:00 PM
Thursday: 8:30 AM - 9:00 PM
Friday: 8:30 AM - 9:00 PM
Saturday: 8:30 AM - 9:00 PM


How is Sterling McCall Toyota rated?

Sterling McCall Toyota has a 4.5 Star Rating from 10642 reviewers.


Hours of Operation

  • Sunday: Closed
  • Monday: 8:30 AM - 9:00 PM
  • Tuesday: 8:30 AM - 9:00 PM
  • Wednesday: 8:30 AM - 9:00 PM
  • Thursday: 8:30 AM - 9:00 PM
  • Friday: 8:30 AM - 9:00 PM
  • Saturday: 8:30 AM - 9:00 PM

Sterling McCall Toyota Reviews

Overall Rating

Overall Rating
( 10642 Reviews)
8361
1054
315
221
691
Write A Review
Salman Afzal
27 Reviews
Sep 14th, 2021

I have been lied by Mr Rey Qui, the service advisor.
So, I have been to the dealership on southwest freeway on 09.08.2021 with my 2006 Sienna. I was greeted by Mr Rey Qui, I told him I have an appointment for 1.40pm. He said he can't find in his system. I showed him the confirmation on my phone. He said ok, he will take me.
I showed him the online special offer as advertised by Toyota $19.95 oil and filter change & $29.95 for synthetic oil and filter change, for upto 5 qrts. I asked to make sure he adds it on my work order. I also asked him his recommendation for conventional oil vs synthetic for my 2006 Sienna van. He said regardless which oil you put, Toyota recommends changing every 5000 miles, so better you go with conventional. I said ok. He also told me that there will be another $10 charge because your vehicle needs 7 qrts of oil. I asked him if he is sure ? He said, ofcourse this is a 6 cylinder motor , not 4. I said ok, so he gave me a work order showing $29.95 price on it. I was asked to wait in the waiting area. When I was sitting in the waiting area, I started researching online about oil capacity of my van. From several reliable resources I could only find one common information that the van would need 4.7 qrts if filter is also being changed. If not just 4.5 qrts. So, I called a manager to discuss this matter. Manager, Mr Will Solano came to see me and he tried to cover up his staff by saying when we add Vin number in system, we get to know how many qrts are required for that particular vehicle. I asked him if he can show me, he said yes. He took me to his desk, tried something on his screen for few minutes but wasn't able to show me anything. I asked him if he can look up Owner's manual instead, he then went to the Toyota website, and obtained the information from the manual for 2006 Sienna. I asked him to give me a print which he gladly did. So, on that print it clearly says 4.7 qrts oil capacity if filter is also being changed, which proved my right and service tech Mr Rey Qui wrong. Mr Will Solano still didn't apologize on behalf of his staff, only said he will tell Rey to change the amount on work order. He said may be he thought it's the same as in newer model vehicles. I'm sure Toyota Sienna is one of the most common vehicles customers bring there for oil change and for other reasons.
Here's my take, Mr Rey intentionally tried to cheat me for just $10.00. He also lied to me, and no one apologized as yet.
I suggest if you go there and are being greeted by Rey, ask for another advisor. Try to avoid him, he is dishonest. I have paperwork to prove whatever I wrote here.


H V
37 Reviews
Sep 13th, 2021

$ 29.95 Synthetic oil up to 5 quarts. when one is there they say that is not the price, I do not recommend it, misleading prices


Antoinette Lige
1 Reviews
Sep 12th, 2021

Terrible service!!!!!! It was time for my inspection in July. My check engine popped on so of course this would prolong the process. I visited this location at least 5 times trying to get a rental because it takes hours just for them look at your car determine what’s wrong. The car rental place is not open outside of work hours during the week. Came on Saturday and one person told me they were there. Walked in and of course they had not made it to work yet. Had to take my daughter to swim lessons. So once again I had to leave and come back. I finally arranged a ride with a friend just for them to call talking about someone wanting to make an offer for my car. Then called again saying the part needed for repair isn’t covered by the warranty and they don’t have it so I have to wait until Tuesday or Wednesday. They don’t know. On top of the damage being cause by my tire blowing out almost a year prior. I drive 2019 Camry, it’s 2021. I’m over this location and their services.


kelley rose
2 Reviews
Sep 10th, 2021

The worst car experience I have every received. I've been very understanding and patient with this company yet every month I experienced a problem with the car. I purchased this car 2 and a half months ago and I have had to bring it back at least 3-4 times to be repaired which is unacceptable. Causing me to miss work bc no rental car was provided.I just received the car back after the repair and I am still experiencing problems. Beyond frustrated save yourself the time and the money PLEASE!!!!!. Pros Provided gas after my far drive. Seemed willing to help me through the process but when does the problems stop. Most likely outcome will lose 4000 down payment. Will have get another car because this one is riddled with problems!!!! Unsatified customer and will never comeback. I rarely write bad reviews.Hopefully this saves someone the time and money that I wish I could have saved.


soni jawed
1 Reviews
Sep 9th, 2021

Horrible!!!! EXTREMELY UNPROFESSIONAL!!!
If I can give no star AT ALL!!! This is by far the worst car buying experience!! I'm never coming back to this dealership not even for servicing. I was told by the finance people that they will cancel my Warrant and gap insurance which I refused to purchase at the time of signing the contract!
I ASKED 3X will this be ASAP CANCELLED and I will GET My FULL REFUND? The finance person told me YES to Cancel and Yes to 100% REFUND and I clearly told her I will think about it after calling insurance and SAME DAY I SAID Cancel this!!!
I was given all sorts of excuses to wait till Monday Labor day as bank will be open on Monday Sep 6 when i reached out Saturday Sep 4th!!! I did inform that bank will be closed because of Labor day but I was still told to Follow Up on Monday Sep 6 LABOR DAY! When I CONTACTED Monday told me to wait till Tuesday!!!
Today their finance person just sends me a text of who to call or email to cancel Warranty and Gap insurance which will take 45 days and it will be prorated for days I kept the insurance!!!! WOW how sneaky!!! Tried calling their Toyota cancellation department they never answer and answering machine is full!! Talk about Bad CUSTOMER SERVICE AND SHADY PRACTICE COMBINATION AGAIN STERLING MCCALL AT SOUTHWEST FREEWAY GETS THE AWARD!!!
STERLING MCCALL IS THE BIGGEST SCAMMER OF THIS WORLD!! CONGRATULATIONS!!!! HOPE YOU ENJOY KEEPING OTHER INNOCENT PEOPLE"S HARD EARNED INCOME FOR THE REST OF YOUR LIFE AND THEN GO TO HELL!!!! Thank you!


Load More Reviews

Overall Rating

Overall Rating
( 10642 Reviews)
8361
1054
315
221
691
Write a Review
YOUR RATING:
Please Choose A Rating
Please Enter Your Name
Please Enter A Valid Email Address

People also Viewed

  • 11152 Westheimer 129
    Houston, TX 77042 | (832) 816-3840
    ( 0 Reviews)
Start Driving Online Leads Today!
ChamberofCommerce.com