Verizon

rajesh cherukuri _{on Google}

Mar 19th, 2024

They used referral code and confirmed that its applied but its not applied on the billing. went to store couple of times for the same issue but not resolved. Manager told that we will resolve it by talking to the concerned team. But he is not answering the call at all. Worst experience

Q Baker _{on Google}

Mar 7th, 2024

Madeline at Verizon provided exceptional service during my recent visit to the store. Her knowledge of products and plans helped me find the perfect fit for my needs. She was patient, attentive, and went above and beyond to ensure I had a positive experience. Her professionalism and friendly demeanor made the process smooth and enjoyable. I highly recommend seeking out Madeline for any Verizon inquiries or assistance!

Tammy _{on Google}

Feb 27th, 2024

Kimar green is an excellent worker, always willing to meet the needs of his costumer's and very pleasant.

plan _{on Google}

Feb 25th, 2024

Excellent service. Employee here really listen to their customers and provide meaningful advise.

Mariah _{on Google}

Mar 2nd, 2024

Between visiting this location 3 times in the past week to verify what promotion(s) I qualify for and to make sure my phone was backed up, I was given completely different information from all 3 employees (middle aged black man was the most informative of them all). During my third visit, the sales rep went in circles, was not consistent in the information she shared, and was not listening to my clarifying questions on multiple occasions to the point of 2 other employees intervening throughout the 1 1/2 hour interaction.
While I did upgrade my phone and bought an Ipad, I realized the inconsistency of information shared and went back to the store later that evening to ask about returning the phone and getting my old one back. Upon asking and stating my frustrations, multiple employees slowly started approaching me and before I knew it 5 of the reps had physically asserted themselves into the situation which was extremely uncomfortable. (Keep in mind there was no yelling and I had only been in the store for about 2 minutes throughout this final interaction). They told me I could return the phone but would be without one and asked if I had an old phone to activate which was a useless suggestion on their end. One of the reps even tried to argue me down about what he did and didn't tell me which was well beside the point of your team not being informed about what they are selling and as a result, are all feeding customers different and false information.
Upon notifying who appeared to be the supervisor of the inconsistent communication throughout my visits, he continuously tried to get me to identify a single employee - your whole team should be on the same page when it comes to competency around what you're selling. Additionally, two employees were having a heated debate about issues completely unrelated to work on the FLOOR. Super unprofessional and tacky for a customer to witness all of these events.
I was able to straighten everything out, get the free Ipad I was eligible for, and saved more money on my monthly bill by calling the customer service line and will be returning the Ipad purchased in store by mail.
Take your business elsewhere.