Smiley Transportation, Corp

Hello Mrs Warren, we take safety of our kiddos very seriously and would appreciate it if you could call the office so we can get more details of the incident. We have several vans that drive that stretch of road and would like help narrowing down the options so we can rectify this situation and prevent any future incidents like this. 817-739-6308Thank You

Thank you so much for your rating!

Hello Pulagam,We do appreciate all reviews, and we are very sorry that you were so dissatisfied with the service that we provided you. It seems that your dissatisfaction stems from our trying to receive payment for services rendered. Many families are struggling at this time, and as much as we would love to be able to waive fees and not charge for transportation, we are a small company responsible for paying our bills and our employees -who then need to be able to feed their families and pay their bills. We realize your frustration in this matter, and we hope that you can realize that we must be fair to all of our customers.We wish you well in your future endeavors, and hope you and your family enjoy the holidays.- Smiley Management

Thank you so much for taking the time to review our company Breanna! We love to hear that our services are appreciated!

Hello Nikki,I found your review surprising and disheartening, as we do our best to be open and forthcoming about all charges and fees. As consumers, we do not like “hidden” fees as well, so we draw up contracts to be clear and transparent, to the extent that we have you initial next to each notation of any possible fees. In the contract signed by you, the cancellation fee is noted in two areas, both initialed by you. We then have a highlights page for you to take home and keep for reference. We also offer 2 weeks of service included in the $250 cancellation fee, to which you decided not to use. In essence, the cancellation fee is prepaid 2 weeks of service and a small additional fee for removal of data from routes and systems. We offer multiple payment options to all customers, and yes, the primary one chosen by most customers does run every week even on holidays, this one reduces the weekly price because we stretch it over more payments. We do offer a payment plan that skips all holiday weeks, but the weekly rate is a little higher due to fewer payments. We understand that not everyone’s financial situation is the same and try to have options for what fits each family’s situation the best. The last statement you made was the most disconcerting. You sent an email stating you were struggling to make the weekly fee due to financial strain, so I offered to work with you to reduce your weekly rate, which you said no to. You also requested to be made aware of total fees and when the funds would be withdrawn so that you could budget accordingly. I did send you an email with the details of when, to which you called the following day to request that we not cancel because you were going to need to sign up another child. The following week, you did say to go ahead and cancel and bill the $250 because you were not sure how long before the other child would need a ride. So that is what we did. This email response came in on October 3rd at 6:54pm. The next morning, I submitted the new cancellation. The weekly fees had already been processed, so you were charged the weekly and the $250. You do have the option to use the 2 weeks of service included in the cancellation. It is understandable that you might see these final payments incurred and think they might be unjust, and want to attack us for them, but as explained, these are necessary fees that allow us to stay in business. We too have expenses and fees that we (unhappily) must pay; these are not easy times for anyone, financially.We are doing the best that we can under the circumstances and hope you can understand our explanation of your claims. Please feel free to call us with any other comments or questions.