TCU Florist & Flower Delivery

Kathy Dierker _{on Google}

Apr 6th, 2024

TCU Florist has been our go-to for decades. From the first phone call to the delivery of flowers, the process is seamless. Flowers are fresh and NEVER disappoint. Thank you for making it easy and affordable to gift with fresh flowers! Beautiful and delivered on time.

Tommy Rapp _{on Google}

Apr 3rd, 2024

Excellent response to late request for floral arrangement! Also the arrangement was perfect as requested. Thank you very much

Gary Rowe _{on Google}

Mar 14th, 2024

TCU Florists were not only friendly and helpful in accepting my phone order, but they delivered a beautiful arrangement at a very satisfactory price. I will use them again.

Mike A _{on Google}

Mar 4th, 2024

Update: Thanks to the staff at TCU Florist for keeping the lines of communication open and so positive. Also, thanks for your kind service and going above and beyond what's expected as customer service. For that we give an extra star. Good customer service is hard to find today. I will consider using TCU Florist in the future!!!
I was elated to find an online store with a virtual assistant on the night before Valentine's Day. I was even more happy when the next morning someone responded positively to my questions, offering same day deliveries for an extra $30 and having the plant I wanted in the colors my friend loves. They even sent me a picture to verify (see the first picture). So I called and ordered but was convinced to wait until the day after to save the extra $30. Well, I was very pleased with the service up to that point. The plant was delivered at a decent time and to my friend as promised the next day. A fairytale story, right?
Well, until my friend called me upset that the plant was not exactly what she hoped for (see second picture). Well, she had already called TCU florist and expressed her concerns. She was given an apology and told that there would be a refund because of the difference. Two days after there was a release of the final amount charged to my account. All matters have been resolved to our satisfaction. I thank God that the precious moment was not in the purchase of the plant but in the love between my friend and I.
I guess if there are any lessons to be taken from this, these would be:
1. Don't wait until the last minute to order.
2. If ordering something specific and special, don't order online or over the phone.
3. If you do order over the phone or online: lower your
"D" Expectation!!