Chase Bank

Lee listump (quin) _{on Google}

Dec 9th, 2023

another worst customer service bank I have ever accounted, so nosy about my personal business rather i should transfer my money to my family member as military personnel service my country... everything for your employee is some kind scammer issue...not sure where did you trained your employee to treat customer like this.....more chase bank branch need to closed down with this kind customer service.....Robot does not judge people.... so far as all the review i have read ...chase bank has no future to compete with others... I hope more people bank somewhere else........

Bradley Murphy _{on Google}

Mar 28th, 2024

Unfortunately I have to give this branch a low rating because of the Branch Manager. We came in to set up an account for my daughter who lives close by and the teller was professional and helpful. He was working on finding someone to help and noticing everyone busy he asked him if he could help out and I could overhear the conversation and the Branch Manager with an attitude said NO! This did upset and make me a little upset, then 5 mins later a gentleman came in to do a wire transfer and he jumped up and was super happy to help. If you dont want to do your job keep your voice down and dont then turn around and jump outa your chair to help out. The other staff was great I thought the young lady that helped my wife and daughter was great and respectful and I can appreciate her. It sucks the Manager can make everything awful, but he did and this needs to be addressed. Wouldnt recommend this branch until he learns manners and how to be professional!!!

Marcellis Clemmons _{on Google}

Nov 22nd, 2023

Told over the phone I could cash my check if I had two forms of id. Lady on the phone even went to ask somebody and they confirmed. When I got to the bank I wasn't greeted and was eventually turned away nicely by word, tone didn't match, because my title company wrote the check out to me. I'm a corporate trainer and was astounded by the poor customer service. Was considering becoming a member but wouldn't recommend this particular branch to anyone.

Daniel Edwards _{on Google}

Sep 24th, 2023

only 2 issues with this location: design and lack of ATM. just be warned: when u drive up to the ATM, the idiot that designed the drive-through decided that it would be a great idea to make the lane slope so severely that u are actually physically leaning. also, there is only one ATM outside (that one) and not one inside for convenience. pitiful job by Chase. this means someone signed off for this and said "this is acceptable"

Tammy Doyle _{on Google}

Aug 20th, 2023

Was rude and condescending. Not helpful at all! I felt humiliated in front of three other employees that work in the offices, and one customer that does banking there amen. I proceeded to leave, and I told him that Ill be back tomorrow when that lady was working this was in regards to setting up a special needs trust for our child who has autism and is 30. Its very hard to get time away from him to do the important banking that needed to be done and they knew what I wanted and they let me walk out the door I was fortunate enough I was fortunate enough to be able to call chase bank and was directed to a young Dan. Who answered my question is any bank can do the final paperwork on this trust its in our system always needed was to sit down and do 45 minutes of required signatures. He found me a chase bank on Cross Timbers who would take us now and greeted us and helped us and was very very pleasant and nice and we were able to complete what we needed to complete for our son. Life is hard enough when you were raising in an adult disabled child and it doesnt need to be made harder by your banking institution. I will never bank at this bank again I highly recommend Chase Bank on Cross Timbers