Mimi & Lola’s Pet Care & Dog Walking

Maria Ruiz _{on Google}

Jul 20th, 2022

I paid up front for an entire week $230. My dog stayed one night. I felt uncomfortable with another dog that was coming and there was no proper separation in case of a fight and canceled trip. She said she would return my money the next day because she had already paid a bill. I called, texted. No answer, no call back.. I've never had to pay upfront at any boarding place. I'm very upset. I hate when people are dishonest.

Andy Venzor _{on Google}

Sep 3rd, 2021

Paid the entire month and they stopped answering calls after the first visit!
Dont call back, dont answer.

Alan _{on ChamberofCommerce.com}

Jul 24th, 2021

Critical: Professionalism, Reliability, Responsiveness
If I could go back, I would trust my first impression! My wife hired her to watch my dog for 9 days after seeing rave reviews. She was great in the beginning, sending daily videos of our dog and keeping us up to date. That was the beginning. On the 4th day, she no longer sent video, did not respond to text or phone. She replied she was very busy from all the work and then never sent a video as promised of our dog so we could verify our dog was ok. On the 6th day,, She texted " pick up your dog now!" We had ten minutes or she was going to leave our dog in the back yard. Keep in mind this is an indoor Husky dog and it had been raining, hot and muddy in her back yard which has zero grass. Maybe the mud has turned to grass by now! We had to bother two people to come get her. Not in the magical 10 minute notice she gave us but 20 minutes. My mother had to drive from out of state to get my dog. She threw the kennel in front of her garage so anyone could take it. Lost the bowl we had and said it was there. We naturally asked for a refund for the days she did not provide a service in which we were told she does not do refunds. This is 3 days she didn't have to work mind you. The least she could do. So now I will file a lawsuit against her for the money with punitive damages so she doesn't do this again. My dog was fluffy and white with grey markings when I dropped her off,, she was red and filthy and lost a lot of weight when we got her.The lady has no back up plan for your animal or morals. BEWARE IF YOU LOVE YOUR PET!