OYO Hotel El Paso - University

Hi Leti Hurtado,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand that cleanliness is extremely important, and we deeply regret if it fell short of your expectations. This is definitely not the standard we uphold, and we assure you that we take your feedback seriously.We have noted your concerns regarding cockroaches, sticky floors, and the condition of the bed sheets in room 139. Rest assured, we will immediately address these issues with our housekeeping staff to ensure that this does not happen again in the future. If there is anything else we can do to assist you or if you would like to provide any additional details, please feel free to reach out to us at [email protected]. We are here to help and ensure that your future stays with us are nothing short of exceptional.Thank you for bringing this matter to our attention.Best regards,Team OYO

Hi Laraine Schollmann,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We would like to understand your concern regarding the Woman Infant and Children's Card further. Could you please provide us with more details about the incident? This will help us investigate and address the issue accurately.In the meantime, we would like to assure you that we take such matters seriously, as providing a safe and comfortable stay is our utmost priority. If there is anything specific you would like to discuss or any further assistance you require, please feel free to reach out to us at [email protected] again, we apologize for any inconvenience caused and appreciate your understanding.Team OYO

Hi Alex Gutierrez,Thank you for your positive review of Club 101! We're thrilled to hear that you had a great time during your stay. Providing a fun and enjoyable experience is at the heart of what we do at OYO Rooms.If there's anything else we can assist you with or if you have any future queries or concerns, please feel free to reach out to our team at [email protected]. We're here to ensure that your stay with us is always memorable and hassle-free.Warm regards,Team OYO