Floss Dental - Oak Lawn

Insurance milking machine. Used them for a while, sometimes really long waits, and high staff turn over. They're masters of charging you at every angle. The lady told me they have a policy against quoting prices for routine cleanings because "they might change". There are plenty of better dentists in the area.
Jan 26th, 2020

Oct 10th, 2018

Mar 23rd, 2018

I've gone to Floss for about 5 years now and have had nothing but a positive experience here. My entire family works in the dental industry including 2 Dentists, a Hygienist, and three dental lab techs and I was a bit nervous about seeing someone other than a family member for my dental care for the first time ever. I feel comfortable, and know the quality of work they do and it's awesome! Thanks Floss!
Dec 7th, 2017

Do not, under any circumstances, let Dr. Kasali near your teeth. He did quite a bit of work on my mouth a few years back. I needed old metal fillings replaced and a crown on one tooth. This was (and still is) an absolute nightmare. I could tell right away that the crown didn't fit right. There was a huge gap between the top of the crown and my gums. This is not how a crown is supposed to fit. I called and asked for him to fix it. I went back in (I think this was Spring of 2015) and he told me that he had fit the crown like this on PURPOSE because he wanted me to have use of my "natural tooth," but that he would "remember for next time that I didn't like crowns to fit that way." Then he and his dental assistant slapped some composite on to try and fill the gaps. Needless to say, I did not go back to him because I lost all confidence that he knew what he was doing. Fast forward to now and I have a new dentist. That crown now needs to be replaced. After only 2 years. There is staining (i.e. decay) because, SURPRISE, food gets caught in the huge gap between the crown and my gums. All the flossing in the world (and believe me, I try) won't get all the food out. I would post pictures (my new dentist sent me the pictures from the inside of my mouth), but I'd rather not gross everyone out. Crowns should last MUCH longer than this. Insurance won't pay for them to be replaced more than every 5-8 years. So now I need to replace a crown using money out of my own pocket. I'm currently trying to get my money back from them. I'll update this post to let everyone know how this goes. Update 8/4/2017: Kristen at FLOSS Oaklawn called me today (I'll note that Kristen has been very responsive and helpful). She said that, after reviewing my case, including new X-rays and pictures taken by my new dentist, FLOSS corporate was wondering if I would consider going to another dentist at their Cedar Springs location to get my crown replaced at no charge. Though in a perfect world, I'd probably rather have my money back, I do consider this to be good faith offer on their part. So I'm taking them up on that offer. If this crown doesn't go well, then we'll see.
Jul 25th, 2017