Neighborhood Credit Union

The worst bank you can deal with. I've been a member for 5 years, and needed a new bank card so went into the Prosper location to obtain one. Card had to be ordered and it takes 14 days to get it. I'm still waiting after 8 days and if I choose to drive to the Dallas location for an immediate card I'll be charged 8.00. They offer absolutely nothing to their members. There is really no point of banking here. My phone call was literally the banker telling me what she couldn't do for me!! Too many competitive banks to stay with a credit union. My money is my choice.
May 11th, 2022

My mother has had accounts at Neighborhood Credit Union for 30+ years. She had notification of her CD was about to reach maturity. When arriving at the facility we were notified that her account had been closed and her money turned over to the state. She received no notice that this had taken place and the explanation given by Neighborhood seemed far less than truthful. Neighborhood Credit Union did not do there due diligence in this matter and one cant help but wonder about the legality of something like this. If this is something that is even remotely possible of happening to a long standing customer, I would certainly think very seriously about doing business with Neighborhood Credit Union.
Apr 8th, 2022

I set up an appointment to have some important papers notarized. I set the appointment for my lunch hour, received a reminder from the bank for the appointment, & when I arrived this afternoon I was advised the Duncanville location does not have a notary. This is POOR customer service. If this location did not have a notary, then why was the website not updated, & why allow auto reminders to be sent to customers. This wasted my time, & caused a high level of irritation. Do BETTER - CLB
Mar 29th, 2022

Mar 11th, 2022

They dont answer the phone for anything. I called several times yesterdayand wonder why robots are replacing people. Lack of customer service/support.
Feb 27th, 2022