PMAM
5430 Lyndon B Johnson Fwy
Dallas, TX 75240

Chamber Rating

Verified Member
3.0 (16 reviews)
3
6
1
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6

About

PMAM is located at 5430 Lyndon B Johnson Fwy in Dallas, Texas 75240. PMAM can be contacted via phone at (972) 831-7400 for pricing, hours and directions.

Contact Info

  •   (972) 831-7400

QUESTIONS & ANSWERS

What is the phone number for PMAM?

The phone number for PMAM is: (972) 831-7400.


Where is PMAM located?

PMAM is located at 5430 Lyndon B Johnson Fwy, Dallas, TX 75240


How big is PMAM?

PMAM employs approximately 20+ people.


How is PMAM rated?

PMAM has a 3.0 Star Rating from 16 reviewers.


PMAM Reviews

Overall Rating

Overall Rating
( 16 Reviews)
3
6
1
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6
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T C
16 Reviews
Mar 1st, 2021

This company does not post payments for security alarm permits renewals on a timely basis, resulting in notices to permit holders of nonpayment, and the permit holder having to cancel the initial payment and reissue the payment. They will not process payments paid via bank Bill Pay payment checks containing the alarm permit holder account number as a reference, and they cannot process electronic ACH payments. They charge a $1.50 "convenience fee" to process a $20 payment via credit or debit card, which is 7.5% and more than double the standard or usual "convenience fee" charged by companies to process online payments via credit or debit card. They will only accept and process manually prepared paper checks. Who has or uses paper checks any more? Seriously! It's yesterday's payment method. This company's technology and internal processes dates back the 1970's at best. A number of HOA Boards are receiving complaints from members regarding this company and will soon begin working with their city leaders regarding the alarm permit renewal services and practices of this company.


Natasha Pringle
6 Reviews
Dec 9th, 2020

I work for an alarm monitoring company in Washington State. I have been trying to get all of the city jurisdictions in line today. I have NEVER received such terrible service. The operators were rude & unhelpful ( I have talked to 3 just this morning, 4 calls in total) The first lady I spoke to told me she couldn't help me without my account number. I found that & called back. The gentleman I spoke to was able to retrieve my account & update my PW WITHOUT my account number. I called back a third time and spoke to him again for a separate city & he told me he had to email me a PW reset, even though he had JUST reset the PW over the phone for another city. I am still yet to receive the password reset an hour later. Both times he was rude & when I asked questions about how the process works, he basically told me he 'didn't know' & all the information would be on the website. I called back a 4th time and got a totally different person, & she was worst of all. She was sighing loudly at me as if my call was an inconvenience. I ended up hanging up on this gal as she was unable to answer any of my questions either & at this point I was so done with the situation & I expressed that to her.
There seems to be no consistency on what is actually needed when calling into them, as every time I called I was asked for different information. There seems to be no real understanding of the process itself, or at least a willingness to assist with questions. The Customer Service across the board is in desperate need of improvement. They do not do well explaining what they actually need from you. Some calls were based off of where my office is located, then other times it was based off of the city I was calling about.
At this point I hope that my involvement with their operators is slim to none as they make it very difficult to get help. I am just hoping none of my other local jurisdictions are using them as their 3rd party distributer for permits.
UPDATE: I wish I could say that my involvement with this company has disappeared but to my dismay it has not. I have switched companies that I work for and I am now with a completely different alarm company out of Colorado. Their customer service is Atrocious. I can NEVER get through to them on the first call, requiring me to wait for a call back. Which often doesn't happen. I sent an email to them on 8/27 in which I didn't receive a reply until 9/8 (after reaching out to them 3x) The response was from a supervisor who promised to get my answers. I finally got those answers on 9/9. However, I am STILL receiving responses to my original email as late as 11/2 asking if I have been taken care of. I have stopped responding and just delete those now. At this point I have chalked it up to these guys have no idea what they are doing. I deal with multiple jurisdictions & as stated before, I hope no more of the jurisdictions I work with move to this company. Now I am in a situation where I have an entire county of permits expiring on 12/31, & its now 12/8. I am trying to get my renewal list so these accounts don't go without a permit. But I have zero faith that I will even receive a call back at this point.


Sam Lee
1 Reviews
Aug 16th, 2020

Provides services related to enterprise software development to insurance companies and retail sector. 20 year old organization with some good clients and stability


Pooja Manekar
1 Reviews
Jul 31st, 2020

Good company!


Martin Thomas
1 Reviews
Jul 21st, 2020

Product for police department, good customer service. Overall good company with good services.


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Overall Rating
( 16 Reviews)
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