Hours

Sunday:
Closed
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 8:30 AM
Thursday:
8:30 AM - 8:30 AM
Friday:
8:30 AM - 8:30 AM
Saturday:
Closed

Chamber Rating

Verified Member
3.8 - (35 reviews)
23
2
0
0
10
Read Our 35 Reviews

Chamber Rating

Verified Member
3.8 - (35 reviews)
23
2
0
0
10
  • Katie N

    The WORST customer service! Very rude employees. I'm so happy to see this business is struggling.
    Aug 16th, 2021

  • Serge Butman (Express Kafeh)

    Really am disappointed with this company. They did an amazing job repairing our espresso machine, they identified the problem very quickly and they were very reasonable in their pricing. But the disappointment comes from the fact that when we got our machine back, the side panels were broken, which they were not when we gave them the machine in the first place. What is worst is that they are unwilling to take responsibility, not looking for a refund but what I expected was for them to offer to fix what they broke, which is all I expected - guess I was wrong. For this reason alone I cannot recommend this company.
    Jul 26th, 2021

  • Rebekah Claborn

    I’ve never been so frustrated or disappointed with a business. Took three weeks of them having my machine to learn that they don’t even service the brand I own (a useful bit of information that should have been listed in the service page of their website, it was not when I sent my machine in). Adding insult to injury, they did not take ownership of this lack of info, at most they felt bad about the “misunderstanding.” While they cleaned the machine, which they presumed fixed the problem, I was still charged for it and the shipping (which was more than what they quoted me). I’ve never been so furious with a company before in my life.
    Apr 21st, 2021

  • Chris Opat

    Outstanding experience! Espresso RMI are the only authorized Saeco repair center in the area, and they repaired my superautomatic machine to like-new performance! Honest, up front about how they diagnose, then price out repairs. It's all very transparent (and understandable -- these machines are complicated and take hours of time to make a diagnosis. That time should not be expected to be free!) I'm a super happy customer!
    Mar 2nd, 2021

  • Michael Whittingham

    Love this place. Very large selection of espresso machines and accessories and most importantly great service. Staff is very knowledgeable and helpful. Bought a new Rocket ... Happy Customer!
    Feb 22nd, 2021

Read Our 35 Reviews

About
Espresso RMI LLC

Espresso RMI LLC is located at 9039 Vantage Point Dr in Dallas, Texas 75243. Espresso RMI LLC can be contacted via phone at (972) 690-6969 for pricing, hours and directions.

Contact Info

  •   (972) 690-6969

Questions & Answers

Q What is the phone number for Espresso RMI LLC?

A The phone number for Espresso RMI LLC is: (972) 690-6969.


Q Where is Espresso RMI LLC located?

A Espresso RMI LLC is located at 9039 Vantage Point Dr, Dallas, TX 75243


Q How big is Espresso RMI LLC?

A Espresso RMI LLC employs approximately 20+ people.


Q What days are Espresso RMI LLC open?

A Espresso RMI LLC is open:
Sunday: Closed
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 8:30 AM
Thursday: 8:30 AM - 8:30 AM
Friday: 8:30 AM - 8:30 AM
Saturday: Closed


Q How is Espresso RMI LLC rated?

A Espresso RMI LLC has a 3.8 Star Rating from 35 reviewers.

Hours

Sunday:
Closed
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 8:30 AM
Thursday:
8:30 AM - 8:30 AM
Friday:
8:30 AM - 8:30 AM
Saturday:
Closed

Related Categories

Ratings and Reviews
Espresso RMI LLC

Overall Rating

Overall Rating
( 35 Reviews )
23
2
0
0
10
Write a Review

Katie N on Google

image The WORST customer service! Very rude employees. I'm so happy to see this business is struggling.


Serge Butman (Express Kafeh) on Google

image Really am disappointed with this company. They did an amazing job repairing our espresso machine, they identified the problem very quickly and they were very reasonable in their pricing.
But the disappointment comes from the fact that when we got our machine back, the side panels were broken, which they were not when we gave them the machine in the first place.
What is worst is that they are unwilling to take responsibility, not looking for a refund but what I expected was for them to offer to fix what they broke, which is all I expected - guess I was wrong.
For this reason alone I cannot recommend this company.


Rebekah Claborn on Google

image I’ve never been so frustrated or disappointed with a business. Took three weeks of them having my machine to learn that they don’t even service the brand I own (a useful bit of information that should have been listed in the service page of their website, it was not when I sent my machine in). Adding insult to injury, they did not take ownership of this lack of info, at most they felt bad about the “misunderstanding.” While they cleaned the machine, which they presumed fixed the problem, I was still charged for it and the shipping (which was more than what they quoted me). I’ve never been so furious with a company before in my life.


Chris Opat on Google

image Outstanding experience! Espresso RMI are the only authorized Saeco repair center in the area, and they repaired my superautomatic machine to like-new performance!
Honest, up front about how they diagnose, then price out repairs. It's all very transparent (and understandable -- these machines are complicated and take hours of time to make a diagnosis. That time should not be expected to be free!)
I'm a super happy customer!


Michael Whittingham on Google

image Love this place. Very large selection of espresso machines and accessories and most importantly great service. Staff is very knowledgeable and helpful. Bought a new Rocket ... Happy Customer!


Load More Reviews

Overall Rating

Overall Rating
( 35 Reviews )
23
2
0
0
10

Write a Review

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