The Langford

My visit to Langford Apartments on Saturday, April 6th, at approximately 3:40 p.m., was an enlightening experience that highlighted areas for potential improvement in customer engagement and service. Upon our arrival, we were initially met with a moment of anticipation as the leasing agent finished a personal call. Taking the initiative, we expressed our interest in viewing a two-bedroom apartment The agent asked i we had an appointment I said no and described the difficulties in reaching someone by phone earlier, even attempting a call right before our visit. The agent said, I was busy, upon our request the agent checked the system for apartment availability and said nothing was available for my move-in timeframe. While we appreciate the directness and the information provided, we felt that the interaction lacked the warmth and welcoming atmosphere we hoped for in a potential living community. The agent did not offer to take our information for future openings or provide additional details about the complex, which could have been helpful. Constructive feedback for Langford Apartments would include enhancing the responsiveness to prospective tenants, both over the phone and in person, and fostering a more engaging and informative interaction with visitors. This would elevate the experience for future prospective residents, making Langford Apartments a more attractive option. Despite the less-than-ideal experience, we believe that with a focus on customer service training and perhaps a more streamlined appointment system, Langford Apartments could significantly improve the leasing process and overall satisfaction for potential tenants.
Apr 7th, 2024

Very helpful staff - our maintenance request was fulfilled within about 1 hour. Arturo from the team at The Langford was very accommodating and did a wonderful job in our apartment
Mar 31st, 2024

grace is amazing actually the best! this has to do with management, if you are okay with absolutely no security at night, gate always being open, and nothing being done after reporting to management (when they finally answer the phone) and DPD about your car being broken into then this is your spot, (only been here for 2 months out of my 14th month lease) parked right next to a camera and completely lit spot and came out to shattered windows, someone also got broken into week before, and security is never to be found at any hours of the night any day of the week, do not listen to these fake reviews
Mar 23rd, 2024

Mar 15th, 2024

beautiful place, amazing service and nice neighbors, but an annoying like fire drill / buzzing noise just keeps coming on at the most random times and it beeps throughout the whole apartment complex
Mar 15th, 2024