The Langford

The Langford

Chamber Rating

Verified Member
4.0 - (123 reviews)
86
3
5
6
23
Read Our 123 Reviews

Chamber Rating

Verified Member
4.0 - (123 reviews)
86
3
5
6
23
  • Bernard

    My visit to Langford Apartments on Saturday, April 6th, at approximately 3:40 p.m., was an enlightening experience that highlighted areas for potential improvement in customer engagement and service. Upon our arrival, we were initially met with a moment of anticipation as the leasing agent finished a personal call. Taking the initiative, we expressed our interest in viewing a two-bedroom apartment The agent asked i we had an appointment I said no and described the difficulties in reaching someone by phone earlier, even attempting a call right before our visit. The agent said, I was busy, upon our request the agent checked the system for apartment availability and said nothing was available for my move-in timeframe. While we appreciate the directness and the information provided, we felt that the interaction lacked the warmth and welcoming atmosphere we hoped for in a potential living community. The agent did not offer to take our information for future openings or provide additional details about the complex, which could have been helpful. Constructive feedback for Langford Apartments would include enhancing the responsiveness to prospective tenants, both over the phone and in person, and fostering a more engaging and informative interaction with visitors. This would elevate the experience for future prospective residents, making Langford Apartments a more attractive option. Despite the less-than-ideal experience, we believe that with a focus on customer service training and perhaps a more streamlined appointment system, Langford Apartments could significantly improve the leasing process and overall satisfaction for potential tenants.
    Apr 7th, 2024

  • Lucy Kennemer

    Very helpful staff - our maintenance request was fulfilled within about 1 hour. Arturo from the team at The Langford was very accommodating and did a wonderful job in our apartment
    Mar 31st, 2024

  • Bianca Z

    grace is amazing actually the best! this has to do with management, if you are okay with absolutely no security at night, gate always being open, and nothing being done after reporting to management (when they finally answer the phone) and DPD about your car being broken into then this is your spot, (only been here for 2 months out of my 14th month lease) parked right next to a camera and completely lit spot and came out to shattered windows, someone also got broken into week before, and security is never to be found at any hours of the night any day of the week, do not listen to these fake reviews
    Mar 23rd, 2024

  • Amatu Bannister


    Mar 15th, 2024

  • nana nono

    beautiful place, amazing service and nice neighbors, but an annoying like fire drill / buzzing noise just keeps coming on at the most random times and it beeps throughout the whole apartment complex
    Mar 15th, 2024

Read Our 123 Reviews

About
The Langford

The Langford is a new apartment community bringing together luxury comfort and stylish, modern design in the Trinity Groves neighborhood of West Dallas, Texas. High-tech, in-home features like your SMART home package blend seamlessly in the meticulously designed layout of your spacious studio, one, or two bedroom home. Your gourmet-style kitchen, handsome hardwood flooring, and vaulted ceilings create an inviting, upbeat atmosphere that inspires you to host fun-filled game nights.

Contact Info

  •   (469) 708-3912
  •   (469) 708-3912
  •   Website

Questions & Answers

Q What is the phone number for The Langford?

A The phone number for The Langford is: (469) 708-3912.


Q Where is The Langford located?

A The Langford is located at 200 W Commerce St, Dallas, TX 75208


Q What is the internet address for The Langford?

A The website (URL) for The Langford is: https://www.livethelangford.com


Q How is The Langford rated?

A The Langford has a 4.0 Star Rating from 123 reviewers.

Ratings and Reviews
The Langford

Overall Rating

Overall Rating
( 123 Reviews )
86
3
5
6
23
Write a Review

Bernard on Google

image My visit to Langford Apartments on Saturday, April 6th, at approximately 3:40 p.m., was an enlightening experience that highlighted areas for potential improvement in customer engagement and service. Upon our arrival, we were initially met with a moment of anticipation as the leasing agent finished a personal call. Taking the initiative, we expressed our interest in viewing a two-bedroom apartment
The agent asked i we had an appointment I said no and described the difficulties in reaching someone by phone earlier, even attempting a call right before our visit. The agent said, I was busy, upon our request the agent checked the system for apartment availability and said nothing was available for my move-in timeframe.
While we appreciate the directness and the information provided, we felt that the interaction lacked the warmth and welcoming atmosphere we hoped for in a potential living community. The agent did not offer to take our information for future openings or provide additional details about the complex, which could have been helpful.
Constructive feedback for Langford Apartments would include enhancing the responsiveness to prospective tenants, both over the phone and in person, and fostering a more engaging and informative interaction with visitors. This would elevate the experience for future prospective residents, making Langford Apartments a more attractive option.
Despite the less-than-ideal experience, we believe that with a focus on customer service training and perhaps a more streamlined appointment system, Langford Apartments could significantly improve the leasing process and overall satisfaction for potential tenants.

Business Response on Google Apr 8th, 2024
Hi Bernard. We appreciate you taking the time to visit our community, and we apologize for not providing you with more helpful, friendly service. We will use your feedback as an opportunity to improve, and we will reach out to you shortly to make things right and answer any questions you may have.

Lucy Kennemer on Google

image Very helpful staff - our maintenance request was fulfilled within about 1 hour. Arturo from the team at The Langford was very accommodating and did a wonderful job in our apartment

Business Response on Google Mar 26th, 2024
Hi Lucy! Thanks for your five-star review! We strive to provide our residents with prompt and reliable maintenance service, and reviews like yours let us know we're succeeding. Please don't hesitate to reach out if there's anything we can do to assist you in the future.

Bianca Z on Google

image grace is amazing actually the best! this has to do with management, if you are okay with absolutely no security at night, gate always being open, and nothing being done after reporting to management (when they finally answer the phone) and DPD about your car being broken into then this is your spot, (only been here for 2 months out of my 14th month lease) parked right next to a camera and completely lit spot and came out to shattered windows, someone also got broken into week before, and security is never to be found at any hours of the night any day of the week, do not listen to these fake reviews

Business Response on Google Jan 5th, 2024
Hi Bianca. We've read your review, and our team was previously unaware of your concerns. We take proactive measures such as cameras at our community, as well as a courtesy officer visiting after office hours. We invite you to contact us at the office so we can better address your concerns and ensure you're well taken care of.

Amatu Bannister on Google

image

Business Response on Google Feb 15th, 2024
Hi Amatu. We sincerely apologize for this inconvenience. We invite you to reach out to our team so we can better address your concerns, and discuss our package locker system with you.

nana nono on Google

image beautiful place, amazing service and nice neighbors, but an annoying like fire drill / buzzing noise just keeps coming on at the most random times and it beeps throughout the whole apartment complex

Business Response on Google Mar 12th, 2024
Hi Nana! Thanks for taking the time to leave us a review. We invite you to reach out to our office at (972) 637-7251 so we can better address your concerns with more information. We hope to hear from you soon.

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Overall Rating

Overall Rating
( 123 Reviews )
86
3
5
6
23

Write a Review

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