Bank of America (with Drive-thru services)

Tried to do a deposit, and the manager was the rudest. I understand a transaction not being able to be done, but I dont understand nor tolerate when being mistreated and being asked questions as if I were a criminal. She could definitively learn some new people skills.
Feb 24th, 2023

Thank you for making my Monday so easy and amazing! You guys are the very best in Austin! Fast, efficient, and so courteous! Mel, you are the best! Thanks
Nov 13th, 2022

They closed the drive thru permanently and dont open until a later time of 10 AM. The teller is very nice. Im unhappy with the technicals of BOA. I need a bank that is convenient for me. Other banks still have their drive thrus open and have better hours. Strongly considering switching to another bank.
Sep 8th, 2022

Billion dollar business yet only 1 teller; no regard for people's time. They charge you money to cash a check instead of charging the company paying you through them (obviously more profitable to take the money from the poor). Crooks.
Aug 16th, 2022

The teller at this location, Leticia, needs feedback and training on customer service. She refused to make an appointment for me, after I was directed by the manager to get in in line for her to make me one. She claimed that she didn't have the capability to do so at her computer, that it wasn't her job, "I don't do that". I told her that the banker directed me from the lobby to wait in line to make the appointment with her. She shrugged and said "I don't know why she said that" and brushed me off. She directed me back to the banker to make an appointment with them directly. So, while waiting in the lobby to speak with the banker, 30mins later I see the exact same teller make an appointment for two other customers, even though she told me she couldn't. It felt discriminatory at worst, lazy at best. Luckily Alexandra came out of her office and explained that though this isn't her main branch, she was there to help with overflow, and she helped me without an appointment after 45 mins of waiting in the lobby. I understand customer service is hard and customers can be demanding and rude these days, so I chalked it up as a bad day for the teller and did not confront her about it. We all have bad days. But honestly the teller was dismissive and rude. Luckily the visiting banker saved the day and turned it all around!
Jun 29th, 2022