Fred Loya Insurance

Wrong information .... CLOSED 5:00 PM
Feb 17th, 2023

So I called them back never got ahold of this person and no call back after leaving at min 50 messages in all !!
Jan 23rd, 2023

This is the worst insurance company Ive ever encountered. After being rear-ended by one of their customers, I got an estimate from a body shop that was significantly higher than the estimate from Fred Loya. When I took my car in for the repair and a technician took it apart to inspect the damage, the estimator at the body shop requested a supplement to cover the difference between Fred Loyas estimate and the body shops estimate. It took the estimator at Fred Loya a WEEK to get back to the estimator at the body shop while my car sat disassembled at the body shop. During that time, I had to make multiple calls to Fred Loya to get the name and contact information for their estimator so I could give it to the estimator at the body shop. In fact, when I first called Fred Loya about the delay, I was told that no one had done anything with the supplement request that had been submitted to them. After the supplement request was finally approved, parts had to be ordered, so I had the body shop put my car back together so I could drive it while waiting on the parts. When the parts arrived, I took my car back, and the repair was completed in a week. I had to rent a car, however, during the time my car was taken apart while waiting for the estimator at Fred Loya to approve the supplement and during the repair. Because Fred Loya dropped the ball and delayed approving the supplement, and because the repair took a week, I had to rent a car for a total of 22 days, which cost me almost $1,900. When I called to get reimbursed for the rental car, I was offered $90! I refused the offer and was given an email address to send my request for reimbursement to. Two weeks later, I have yet to hear from that department. Further, customer service at Fred Loya has not responded to multiple emails sent to them. Theyve gone into hiding! Im out almost $1,900 because a customer insured by this company rear-ended me! The other driver was at fault, yet Im the one with a dent in my wallet!
Jan 20th, 2023

Great pricing, awesome coverage, the employees @ the Cameron are super acondateing and give the best offer.
Dec 28th, 2022

This is the worst insurance company I've ever encountered. After being rear-ended by one of their customers, I got an estimate from a body shop that was significantly higher than the estimate from Fred Loya. When I took my car in for the repair and a technician took it apart to inspect the damage, the estimator at the body shop requested a supplement to cover the difference between Fred Loya's estimate and the body shop's estimate.It took the estimator at Fred Loya a WEEK to get back to the estimator at the body shop while my car sat disassembled at the body shop. During that time, I had to make multiple calls to Fred Loya to get the name and contact information for their estimator so I could give it to the estimator at the body shop. In fact, when I first called Fred Loya about the delay, I was told that no one had done anything with the supplement request that had been submitted to them.After the supplement request was finally approved, parts had to be ordered, so I had the body shop put my car back together so I could drive it while waiting on the parts. When the parts arrived, I took my car back, and the repair was completed in a week. I had to rent a car, however, during the time my car was taken apart while waiting for the estimator at Fred Loya to approve the supplement and during the repair. Because Fred Loya dropped the ball and delayed approving the supplement, and because the repair took a week, I had to rent a car for a total of 22 days, which cost me almost $1,900.When I called to get reimbursed for the rental car, I was offered $90! I refused the offer and was given an email address to send my request for reimbursement to. Two weeks later, I have yet to hear from that department. Further, customer service at Fred Loya has not responded to multiple emails sent to them. They've gone into hiding! I'm out almost $1,900 because a customer insured by this company rear-ended me! The other driver was at fault, yet I'm the one with a dent in my wallet!
Dec 28th, 2022