Ellie Apartments

Do yourself a favor and live somewhere else, I signed a 10 month lease and within the first TWO months, the paint on the tubs started peeling and I put in multiple work orders to get it fixed only for them to never come and fix it and charge us $400 at the end of our lease for having to repaint the tub, deleting any records showing that we made those work orders so we had no way to prove they had been requested. The cabinets also came off the hinges multiple times while we were living there and let me not also mention how LONG it takes them to fix anything (2 weeks for even the simplest requests). My shower head would randomly fall off and hit me in the head when showering, something that maintenance also never resolved. Management will never answer the phone when you call, not to mention the people that work at the front office seemed untrained, never being able to answer any of our queries. The community pool, closed on Sundays, one of two days that residents would be most likely to even use it.
Sep 14th, 2021

Sep 13th, 2021

Jul 23rd, 2021

I’ve lived at this community less than two months; and in that time, I have had the AC stop working (unrelated to the rotating power outages in the “record heat”), the washer and dryer and refrigerator were not hooked up upon move in; my roommate’s faucet in her bathroom literally shot out of the wall while she was showering; they had to replace her blinds the first week because the piece that closes the blinds was missing so her window was viewable by anyone outside for a week; one of the kitchen drawers completely fell apart and needed replacing and instead was literally glued back together after being missing for several days, and the water heater had a leak that the gas company found when turning on our service so they couldn’t turn it back on right away; after maintenance “fixed” the water heater, our kitchen sink hasn’t had adequate water pressure to even wash dishes. The dishwasher wasn’t properly bolted into the counter upon move in and the entire machine would fall forward when you opened the door. The top dead bolt does not lock. The ice machine still does not work. There are times when there are no parking spaces near my unit, and when I inquired about renting a carport, I was told that there are none available, despite there being multiple covered spots available each night. It’s hard to reach the front office during business hours; usually I have to be willing to dedicate 30 minutes or so to calling the office multiple times before getting an answer. I’m honestly tired of submitting maintenance requests but I will continue to do so until everything is functioning properly. I will add to the list as I can because this certainly isn’t the end of it since we are so new to the community.
Jul 23rd, 2021

BEWARE before signing a lease at this place or any other Roscoe property management apartment complex. The amount of extra fees added as a surcharge per month is absurd. The front office never answers the phone. The apartment across from me had 12 officers with guns pointed breaking down the door and not a peep from the Ellie about this. In hindsight I should have sucked it up and payed a few hundred more a month to live LITERALLY ANYWHERE ELSE so if this review can help one person I’ve done my civic duty
Jul 4th, 2021