Nexterra

Hours

Tuesday:
10:00 AM - 5:00 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
10:00 AM - 5:00 PM
Friday:
10:00 AM - 5:00 PM
Saturday:
10:00 AM - 3:00 PM
Sunday:
Closed
Monday:
10:00 AM - 5:00 PM

Chamber Rating

Verified Member
4.6 - (153 reviews)
133
3
2
1
14

About
Nexterra

Nexterra Solutions Group (NSG) is the international restoration, claims and service contract management provider to the Insurance and Automotive sectors, both the highest in quality repair options and claims process solutions to clientele and vehicle owners across North America, Europe, and Australia. Together, with Insurance and Automotive partners, we restore peace of mind. From first notice of loss until vehicle delivery, NSG professionals are seasoned and prepared to help Insurers, Automotive Dealers, Fleets, Rideshare firms and your coveted customers.

Contact Info

Services

  • Auto Repair
  • Automotive

Specialities

  • Auto Repair
  • Automotive

Questions & Answers

Q What is the phone number for Nexterra?

A The phone number for Nexterra is: (888) 834-9227.


Q Where is Nexterra located?

A Nexterra is located at 3810 Central Pike Suite 104, Hermitage, TN 37076


Q What is the internet address for Nexterra?

A The website (URL) for Nexterra is: https://nexterras.com/


Q What days are Nexterra open?

A Nexterra is open:
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed
Monday: 10:00 AM - 5:00 PM


Q How is Nexterra rated?

A Nexterra has a 4.6 Star Rating from 153 reviewers.

Hours

Tuesday:
10:00 AM - 5:00 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
10:00 AM - 5:00 PM
Friday:
10:00 AM - 5:00 PM
Saturday:
10:00 AM - 3:00 PM
Sunday:
Closed
Monday:
10:00 AM - 5:00 PM

Ratings and Reviews
Nexterra

Overall Rating

Overall Rating
( 153 Reviews )
133
3
2
1
14
Write a Review

J on Google

image Thanks for fixing my car

Business Response on Google Apr 3rd, 2024
Hi, J. We are thrilled to learn that you had a positive experience with us!

Nicholas Black on Google

image Fast, friendly, convenient and did a fantastic job. The tech's who worked on my car had years of experience and it showed in the quality of their work.

Business Response on Google Mar 27th, 2024
Hi, Nicholas. Thanks for taking the time to share your positive experience. We truly appreciate it!

Brooke Klinger on Google

image Wonderful experience, went above and beyond with customer service, and quickly fixed my vehicles that were damaged from hail.

Business Response on Google Mar 29th, 2024
Thank you so much for your kind words, Brooke. We really appreciate you taking the time to share your experience with us.Nexterra

Daniel Cannon on Google

image All I have to say is WOW!!! Mr. Milner and his wife were absolutely awesome!!! The work was done perfectly and they represent everything you would want in customer service. I will be happy to suggest your company to anyone who asks. Thank you Danny for making my experience so perfect!!!

Business Response on Google Mar 27th, 2024
Hi, Daniel. We appreciate the kind words and are glad we could provide you with a positive experience!

Robert Johnson on Google

image This company provided photos from another vehicle (not even the same color, make or model) to support an upwards adjustment they sent to my insurance company. They ended up getting paid over $9000.00 for a repair that was originally quoted at $2500.00. They couldn't complete the repair and I had to take it to a local body shop to finish the job.
Updated in response to owner response: Let's get the facts straight. Yes, the repair shop of my choice completed the work for $1700. Nexterra still charged over $7000 additional for roughly 3hrs of paintless dent repair. The original quote for the entire job was about $2500. My insurance company did not agree to the increase in the cost until the false photos were provided. I'll pay the remainder of this outrageous bill including my deductible and then I'm turning the whole thing over to the NICB.
Updated 4/8: Allen from Nexterra followed up on my claims and was able to provide a resolution that was acceptable to me.

Business Response on Google Mar 6th, 2024
Hi Mr. Johnson, thank you for taking the time to reach out. The initial estimate on your vehicle did not call for paint and body repair. Upon further review on-site, by our technician at your scheduled mobile repair date, we found the need for paint and body work then began the supplement process. Once the paint and body work was approved, we utilized the shop of your preference for those repairs and the price of the repair increased. Once the supplement was approved with correct photos, your adjuster reached out requesting a few additional photos. Due to an internal error, the incorrect photos were sent to your adjuster and immediately corrected. We pride ourselves in the quality of work we do and offer our sincerest apologies for any confusion this may have caused. The repair was confirmed by your shop of choice to be completed on February 20th and we are pending the balance of your claim to be collected, including your deductible. We want to ensure that every step is explained properly and are more than happy to discuss all items at hand as we work towards providing you peace of mind. Please contact our Repair Director, Allen Miller at 615-608-4564 to discuss in further detail.

Load More Reviews

Overall Rating

Overall Rating
( 153 Reviews )
133
3
2
1
14

Write a Review

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