Fifth Third Bank & ATM

Josh Bellamy _{on Google}

Feb 12th, 2023

Switched to Fifth Third due to customer service issues at previous bank. Opening account was seamless. Called in to get help with mobile deposit limit. Worker who I spoke with said she would need to talk to someone else but would give me a call back. Over a week later and no call back is extremely disappointing. Hope this type of service is not what I should expect moving forward or it will be a short lived relationship with 5th/3rd.

Jason clark _{on Google}

Jan 3rd, 2023

My bank person was Madison and she went well beyond for me has a new customer. She made me feel like I was number one when setting up my account. Time had past by and I had an issue with my account and app was locked due to changing phone numbers and phone. I tried for weeks to get it fixed at a branch and online, and it seemed like no one really cared to fix my issue. Madison was no longer at the branch and she transferred to the branch in Franklin to become the bank manager. I called her branch and she had me up an running in a few hours. I know that bank has 100s of customer but she put me first and I felt like an MVP. Thank you Madison for a great customer experience.

Dwight Humphrey _{on Google}

May 27th, 2022

I got to the bank at 8:50 the lady came out and starred me down Ike I took her food

Ethan Nguyen _{on Google}

May 20th, 2022

I had an insurance check that needed to be endorsed by 5/3 since they are the mortgage holder in order to repair roof damage. I was at the location for roughly 1.5 hours for something I was told would only take about 30'.
Issue was not resolved since I had to get back to work. I left my contact number and was told they would get back to me once it was done; 24 hours and did not hear back from them. I called in to talk to an "Austin" who was handling the issue but was told someone would call me back.
The motto of this bank should definitely not be "making banking a 5/3 better." It's endorsing an insurance check! How many bureaucratic steps does it take??